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Transportation Dispatcher - Healthcare bei MyPlaceHealth

MyPlaceHealth · East Compton, Vereinigte Staaten Von Amerika · Onsite

54.080,00 $  -  64.480,00 $

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About myPlace Health
myPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish. 
 
Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our myPlace PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant’s preferred place.  
 
myPlace Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they “age in place” in the community. This is a unique opportunity to take on one of our country’s most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets. 

About This Role

We’re looking for a Transportation Dispatcher to keep our participants moving safely, reliably, and on time. In this role, you’ll be the key link between participants, drivers, and staff—making sure schedules run smoothly and routes are efficient.

Using transportation software, you’ll create and adjust routes, monitor trips in real time, and quickly respond to changes like traffic or delays. While healthcare experience is a plus, it’s not required—the skills of a great dispatcher apply across industries. What matters most is your ability to stay organized, communicate clearly, and make sound decisions under pressure.

If you enjoy problem-solving, thrive in a fast-paced setting, and want your work to directly improve people’s daily lives, this role is a great fit for you.


What's in it for you?

myPlace Health offers a robust compensation package for this role that includes cash compensation and other total rewards. Base pay is based on several factors including but not limited to education, relevant work and industry experience, certifications, and location of the role. Onsite roles include appropriate geographic adjustments, while remote roles are typically priced off national pay data.

A Workplace Recognized for Excellence: We are proud to be Certified as a Best Place to Work in 2025, reflecting our commitment to a supportive, inclusive, and rewarding work environment where every team member is valued and empowered to make a difference.
Competitive Incentive Plan: Performance-based incentive plan that is beyond the industry standard
Growth and feedback opportunities: Enjoy two performance reviews each year (if applicable), designed to support your professional development and celebrate your contributions to our team's success!
Preparing you for retirement:401k with Employer match
Medical Plans to fit your needs: Your choice of 6 medical plans, with premium coverage of up to 80% for employees and 75% for all dependents
Ancillary benefits to meet your other needs: Dental and vision plans to meet your needs of you and your dependents; health savings account, flexible spending accounts, short- and long-term disability coverages, as well as basic life insurance. myPlace is also proud to offer accident, hospital indemnity, and critical illness benefits for our team.
Generous time off: PTO starting at 20 days per year; plus 12 paid holidays per year, and 2 floating holidays per year
 Professional Development top of mind: Generous CME/CEU budget and time off, and professional development opportunities
Making your home office comfortable: A one-time stipend towards setting up your home office, if applicable.
Family friendly environment: Family friendly policies, including paid new parent leave and new child care stipend


What Does Success Look Like As Our New Dispatcher?
  • Keep the wheels turning smoothly. Coordinate and dispatch daily transportation services, making sure there are enough vehicles and drivers to cover every scheduled trip.
  • Design the best routes for care. Develop and maintain efficient routes using transportation management software, updating regularly to reflect participant needs, traffic conditions, and operational priorities.
  • Make every appointment count. Seamlessly integrate internal and external medical visits into routes so participants arrive safely and on time.
  • Give peace of mind ahead of time. Provide participants with pickup times at least 24 hours in advance, helping them plan their day with confidence.
  • Stay on top of the journey. Monitor trips in real time and adjust routes as needed to overcome delays, traffic, or service disruptions.
  • Be the steady voice of support. Maintain clear, consistent communication with drivers—offering direction, updates, and encouragement throughout the day.
  • Anticipate the road ahead. Track and assess traffic and road conditions to proactively adjust routes for safety and efficiency.
  • Keep the details in order. Accurately input and manage all transportation requests within the dispatching system, ensuring smooth operations.
  • Champion safety and service. Assist in evaluating driver and vendor performance against service and safety standards, supporting corrective actions when needed.
  • Safeguard quality and compliance. Support organizational policies and regulatory requirements by reviewing incident reports, trip logs, and safety documentation.
  • Work hand in hand with care teams. Collaborate with clinical and operations staff to align transportation services with participant care needs.
  • Pitch in where it matters most. Perform other related duties as assigned to keep transportation services running strong and reliable.


    • What Does An Ideal Profile Look Like?
  • Bring a solid foundation. High School Diploma or equivalent required; additional education preferred but not required.
  • Leverage your experience. Minimum of 3 years of dispatching, scheduling, or related experience in any industry (healthcare experience preferred but not required).
  • Show your dispatching know-how. At least 2 years of direct, hands-on dispatching and routing experience.
  • Be tech-savvy. Proficiency with any dispatching or transportation management software, with the ability to quickly learn new systems.
  • Know the roads. Familiarity with local geography, traffic conditions, and routing considerations.
  • Understand the rules of the road. Working knowledge of basic DOT and OSHA regulations related to dispatching and transportation operations.
  • Communicate with clarity. Strong verbal and written communication skills, with the ability to clearly relay information to drivers, participants, and staff.
  • Stay organized in the fast lane. Excellent organizational and time management skills, with proven ability to manage multiple priorities in a fast-paced environment.
  • Think on your feet. Demonstrated problem-solving and decision-making skills; able to remain calm and effective under pressure.
  • Build strong connections. Strong interpersonal and conflict resolution skills, with the ability to build trust and rapport with diverse populations.
  • Adapt to unique needs. Understanding of the mobility needs of healthcare participants, while recognizing that core dispatching principles apply across industries (e.g., taxi, black car, paratransit).
  • Keep safety at the forefront. Commitment to safety, compliance, and high-quality service delivery in accordance with organizational and regulatory standards.
  • Stay licensed and ready. Valid driver’s license.


    • Physical Demands of the Position
  • Office-based with modern tools. This position is primarily based in an office environment, with frequent use of telephones, computers, and dispatching software.
  • Focused in a fast-moving setting. Work requires sustained attention to detail in a dynamic environment with frequent interruptions and shifting priorities.
  • Connected and responsive. The role involves continuous communication with drivers, participants, and internal staff, including managing urgent or stressful situations in real time.
  • On the move when needed. Occasional travel within the service area may be required to support transportation operations, attend meetings, or respond to operational needs.
  • Flexible to meet participant needs. Standard work hours apply; however, flexibility may be required for early morning, evening, weekend, or holiday coverage.
  • Safety and compliance first. The role requires strict adherence to organizational policies, safety protocols, and regulatory compliance standards.
  • Professional with sensitive information. Exposure to confidential participant information demands the highest level of professionalism and discretion.


    • Join Us on the Journey
    Joining our team as a Transportation Dispatcher means more than just managing schedules and routes—it’s about ensuring every participant feels supported, cared for, and connected to the services they rely on. If you’re ready to bring your organizational skills, quick thinking, and passion for service to a role that makes a real difference every day, we’d love to hear from you. Apply today and help us keep our community moving forward.

    Your Application
    Please submit your resume/CV.
     
    Our Commitment to Diversity, Equity and Inclusion
    At myPlace Health, we value the diversity of our team members, and we are committed to building a culture of inclusion and belonging.  We pride ourselves to be an equal opportunity employer.  People seeking employment at myPlace Health are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
     
    COVID-19 Vaccination Policy
    At myPlace Health, we provide safe and high-quality care to our participants. To achieve this, we have a policy that strongly recommends Covid-19 vaccination to keep both our team members and participants safe. Medical and religious exemptions can be granted based upon review of proper documentation. We adhere to all federal, state, and local regulations by obtaining necessary proof of vaccination prior to employment.
     
    Beware of Scams and Fraud
    Please beware of scams that solicit interviews or promote jobs for opportunities that are not listed on our website or are not directly related to a job you applied for yourself. Please be advised that myPlace Health will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/
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