Financial Counselor bei Hennepin County, MN
Hennepin County, MN · Minneapolis, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Minneapolis
About the Department
NorthPoint Health and Wellness Center is seeking a Financial Counselor Level 2 to serve as Northpoint’s primary contact for patient financial access compliance in accordance with established Financial Counseling policies. This position provides pre-visit information regarding payment requirements, alternative financing, and sliding fee programs. All communications are conducted in a manner that will result in positive patient relations and prompt reimbursement for services.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.
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Location and hours:
This position is onsite and will be performed at the NorthPoint Health and Wellness Center at 2220 Plymouth Avenue North, Minneapolis, MN 55411. Work hours will be Monday through Friday, 8 a.m. – 5 p.m. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.
About the position type:
This is a full-time benefit earning position.
This position is internally classified as a Financial Case Aide.
Click here to view the job classification specification.
In this position, you will:
Click here to view the job classification specification.
In this position, you will:
- Help evaluate and guide eligibility for medical assistance (MNsure) as a certified MNsure Navigator, following all applicable federal, state, and county laws, rules, and policies.
- Resolve and meet performance standards to maintain assigned work queues that include but are not limited to patients, guarantors, follow-up and financial assistance cases and activities.
- Complete, process, follow up and approve or deny all sliding fee applications for the organization in real time; can assist with completion and or denial resolutions, if applicable, and/or review prior accounts to update slide adjustments.
- Collect monies from patients prior/post visit, including outstanding accounts receivable, advanced down payments, nominal fees, estimate amounts from self-pay patients, and co-pays and deductibles from insured patients. Completed both in person and via the billing call center. This includes structured negotiations and payment plans.
- Rotate a work schedule assignment of financial triage, billing call center, patient facing financial counseling (including off-site locations) and dedicated work queues time.
- Meet with patients that present as self-pay or under-insured to obtain valid insurance coverage, confirm eligibility if applicable, and/or review prior accounts to update insurance coverage information.
- Educate, screen, and assist patients without valid insurance coverage with enrollment in programs including, but not limited to, Medicaid, other state-based and commercial-based assistance programs, and sliding fee.
- Work closely with the registration/scheduling team to expedite sliding fee applications that will assist in timely visits.
- Work with the departments and each Patient Care team to get appropriate forms and applications completed.
- Coordinate referrals to Medicaid applications and/or other public assistance programs.
- Respond timely, accurately, and professionally to patient and external and internal business partners, via phone, email, and mail, as appropriate.
- Help evaluate and guide eligibility for medical assistance (MNsure) as a certified MNsure Navigator, following all applicable federal, state, and county laws, rules, and policies.
Need to have:
- One of the following:
- Two years or more of relevant experience performing transactions, mathematics, or accounting.
- Two years or more of college coursework in business, finance, communication, or customer service.
- Completion of a two-year Human Services Certificate program.
- Associate degree or higher in Human Services.
- Completed the Human Services MNsure Certificate program.
- Associate's degree in accounting, business, healthcare administration or a related field.
- Ability to communicate fluently in Spanish, in addition to English, both verbally and in writing.
- Experience:
- With financial counseling with delinquent patient accounts for medical, mental health, and/or dental services.
- Working on an integrated team of eligibility service workers and external partners
- Working with dental billing systems and/or electronic medical records systems.
- Using various computer programs such as MAXIS, MMIS, and Electronic Case Files (ECF).
- Ability to:
- Communicate and respond to inquiries; requiring effective interpersonal skills and ability to interact with patients to explain payment policies and persuade patients to settle account balances.
- Work independently with minimal supervision within a team setting and be supportive of team members.
- Analyze issues and make judgments about appropriate steps toward solutions.
- Knowledge of government assistance programs, guidelines, and application procedures.
- Familiarity with statutes and regulations that impact collection of past-due accounts.
- Effective customer service and written and verbal communication skills.
- Demonstrated organizational skills and the ability to prioritize and manage tasks based on established criteria.
Candidates with fluency in another language in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.
About the department:
NorthPoint Health & Wellness Center sets a standard of excellence in providing culturally responsive, integrated, holistic primary health and social services that strengthens our community and the lives of the people we serve. We are leaders and partners in a shared vision of a healthy, environmentally safe, and economically stable, self-reliant community.
About Hennepin County:
Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge(login as Guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
Watch this video for application best practices and tips.
This position may have access to systems or other documentation that contains HIPAA data.
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a background check.
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a background check.
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