Hybrid Customer Service Production Associate bei Lo-Chlor LLC

Job Title: Hybrid Customer Service/Production Associate

Company:  Lo-Chlor LLC 

Address: 5755 Powerline Road, Fort Lauderdale, FL 33309. 
Reports To: Operations Manager
FLSA Status: Non-Exempt
Hours: Full-Time On-site (Monday – Friday)

Position Summary

We are looking for a reliable, organized, and customer-focused team player to support our operations in a unique hybrid role. While the primary focus of this position is office-based – customer service, sales support, and general office assignments, it also includes assisting with light physical tasks in our production/warehouse area when daily administrative duties are complete. This is a great opportunity for someone who enjoys variety in their workday, combining office responsibilities with warehouse tasks in a team-oriented, collaborative environment. 

Key Responsibilities

Customer Service & Office Support

• Greet customers in a professional and friendly manner (in-person and via phone).
• Process sales orders and invoices and resolve customer issues.
• Provide timely and courteous support to customers and key accounts.
• Serve as the liaison between customers and internal teams for special projects and custom orders.
• Support the outside sales team by handling inquiries, generating quotes, and processing orders.
• Maintain organized digital and physical records, including sales tickets, quotes, and back orders.

Data Entry & Reporting

• Accurately input orders, pricing, and customer data into Microsoft Dynamics 365.
• Maintain accurate records of updated records of special orders and back orders.
• Use digital catalogs and price files to ensure correct order processing.
• Run customer reports.

Administrative Organization & Product Knowledge

• Keep adequate stock of necessary office supplies.
• File and maintain documents in accordance with company procedures.
• Keep current industry logs and digital brochures up to date.
• Understand company processes, procedures, and workflow, such as receiving, purchasing, order entry, shipping, accounting and dispatch to efficiently perform duties.

Warehouse & Production Support

• Assist with light physical tasks in the production/warehouse area once office responsibilities are complete.
• Tasks may include light assembly, packaging, labeling, inventory checks, or organizing materials.
• Maintain a safe and clean work environment in the warehouse.
• Learn and follow basic warehouse procedures (training provided).
• Occasional lifting or movement of items up to 25 pounds.

Other Requirements

• A positive, flexible, and enthusiastic attitude.
• Attention to detail and organizational skills.
• Strong communication and problem-solving abilities.
• Customer Service experience.
• Ability to adapt between office work and light warehouse duties.
• Ability to regularly lift or move 25 pounds.
• Comfort working with computers; familiarity with Microsoft Dynamics 365 preferred.
• Bilingual skills are a plus (not required).
• Basic math skills (add, subtract, multiply, divide).
• Willingness to learn and support various departments as needed.

Work Environment

This position involves a blend of office and light warehouse tasks. It is well suited for individuals who enjoy varied responsibilities and working collaboratively with different teams.

Compensation & Benefits

• Participation in the Team Horner Employee Stock Ownership Plan 
• Tuition reimbursement 
• Ongoing industry training 
• Yearly performance and long service awards and events 
• Paid time off: Holiday, Vacation and Personal 
• Health, dental and vision insurance offered 
• Short/Long term disability insurance offered 
• 401K and Roth offered 
• Extensive wellness program including one-to-one coaching, healthy living seminars, exercise facilities and classes, stand-up desks and many other great incentives 
• Positive and friendly work environment 
• Merchandise discounts

…. and so much more!

Team Horner is an Equal Opportunity Employer and encourages growth and opportunity for all.

We are a Drug-free Workplace.

 #INDSJ #INDHP