NEI Global Relocation

Position Description

NEI Values:     Trustworthy - Intentional - Authentic - Innovative - Inclusive

Ideal Candidate:

The successful candidate for this position will demonstrate our values, have a good understanding of key payroll/income tax concepts and regulations, as well as enjoy managing and developing others in their roles.

Primary Responsibilities

Team Management & Development

• Create and maintain a positive environment that encourages employee longevity and future growth
• Interview, hire, coach, mentor, develop and manage for employee success 
• Support the position/functions of the Director and Expense Account Managers (“EAM”) who are direct reports to this position  

Quality Assurance

• Prepare and monitor dashboard reporting for volume, productivity, SLA’s and department projections; complete gap reviews and develop solutions for improved service levels   
• Bring a focus on efficiencies and process improvements 
• Support the Director and NEI training team in the development of training materials and processes to integrate employees quickly and efficiently, whether new hire or career progression move    
• Provide training expertise to other members of the company in tax concepts and regulations  
• Improve quality review process to increase accuracy and identify training opportunities

Service Management

• The customers of this department include NEI’s clients and their payroll contacts, our clients’ relocating families and NEI’s domestic and international operations employees  
• Manage processes to meet the expectations of our clients
• Deliver acceptable responses/solutions to client and relocating family concerns 
• Provide accurate and timely client reports
• Be available to clients throughout the day and after normal working hours, if needed

Client Relations and Sales Support

• Support client requests and sales in the presentation of expense administration services  
• Lead Expense Administration Team in the implementation of new clients
• Create materials and communicate current and updated tax codes and practices.  
• Ensure that client communications are prompt, professional, articulate and accurate.        

Other Duties as Assigned 

Job Qualifications:

• 4-year degree in business related field or equivalent experience in payroll or related financial operations 
• Prior management experience – of people and processes
• Experience with relocation expenses and/or taxes helpful 
• Strong understanding of payroll processes
• Excellent presentation and communication skills                         
• Detail oriented with ability to prioritize
• Proven ability to work in busy environment while handling multiple tasks
• High degree of professionalism