Director, Sales Operations bei Copyright Clearance Center

As Director, Sales Operations you will be responsible for managing the sales operations and contract administration functions of the Company.  Functions include management of Salesforce and integrated technologies, sales performance tracking, sales operations management, creation and maintenance of sales compensation plans, and contract management.  In this role, you will manage a global staff of 13 while utilizing previous change management experiences to recommend and drive process and systems improvements with a hands-on leadership approach. 

The selected candidate will reside within commuting distance of our Danvers, MA headquarters and will be expected to work in the office at least one day a week.  

Compensation range:  $140,000 - $175,000

Other compensation:  Performance bonus eligible 

The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors. 

What you will be doing: 

• Create and maintain dashboards and reports to track key performance metrics providing insights into sales performance (e.g., pipeline, conversion rates, win/loss analysis).
• Provide actionable insights to sales leadership based on data-driven analysis.  Forecast sales performance and identify areas for improvement.
• Proactively analyze sales data to identify trends, opportunities, and areas for improvement, highlighting them to management as early as possible
• Work closely with Finance and HR, lead creation and ongoing management of annual sales compensation plans; arbitrate or clarify the application of sales compensation policies and procedures 
• Develop effective and efficient contract processes for evolving product offerings
• Maintain and enforce pricing and discounting business policy document
• Responsible for the development and implementation of new processes and procedures for effective and efficient team operations and improved service levels
• Lead and mentor sales operations and contract administration teams, fostering a culture of excellence and continuous improvement.

Requirements: 

• 10+ years sales operations experience with proven track record of success
• 5+ years previous managerial experience; global leadership experience a plus
• Exceptional leadership and interpersonal skills to communicate and advance initiatives both within the department and across the organization.
• Deep understanding of Salesforce; Salesforce Admin certification preferred
• Experience creating and maintaining sales compensation plans
• Advanced MS Excel skills
• Experience implementing business improvement initiatives across stakeholder functions to support growth and cross-functional collaboration - with a focus on agility
• Experience building and maintaining relationships to successfully work towards common strategic goals, while creating strong morale and a sense of unity among teams

A pioneer in voluntary collective licensing, CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage. 

When you join CCC, you become part of a dynamic organization strengthened by our community. We care about our team members and clients. We strive to create advanced technology in a vibrant, innovative culture. CCC provides excellent benefits.  

CCC is an Equal Opportunity, Individuals with Disabilities and Protected Veterans Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law.  

If you need accommodation for any part of the employment process because of disability, please let a member of our HR Department know the nature of your request.