Billing Collections Specialist bei CONEXON

Description

 Job Summary and Objectives:

Conexon is a rapidly growing company working with Rural Electric Cooperatives to build advanced fiber to the home (FTTH) networks nationwide. Here’s your opportunity to help us make a big difference in Rural America. At Conexon Connect our primary goal is to bridge the digital divide by providing customers in rural areas with Fiber internet speeds!

You can enjoy the satisfaction of using your quick mind and problem-solving skills to help our billing department, while working in an enriching work environment with great benefits and many opportunities for career growth. Come discover how you can be part of our growing Conexon family.

Requirements

Equipment Return Process

• Creating UPS labels 
• Generating and distributing equipment return
• Managing equipment, returning emails and handling escalations efficiently 
• Applying unreturned equipment fees 

Collections

• Processing write-offs and small balance write-offs 
• Managing collections 
• Issuing credit balance refunds 
• Coordinating collections with third party collections agency 
• Processing Returned Payments 
• Handling Returned refund checks and credit card refunds
• Adhering to bankruptcy procedures to ensure legal compliance 
• Managing write-offs and accurately documenting associated actions 
• Processing commercial early termination fees when applicable 

Lifeline Program

• Process approved Lifeline Program requests 
• Add discounts for Lifeline
• Work with USAC & NLAD for Lifeline discounts

Contributing to special projects and other duties as assigned.

Job Skills and Qualifications:

• High school diploma or equivalent required
• Proven ability to multi-task and plan/organize work to meet deadlines, all with a high degree of accuracy with attention to detail
• Strong ability to work independently and with a team
• Strategic thinker towards short and long-term organizational goals
• Proficiency in MSOffice (Word, Excel, Access and Project), report preparation and data analysis
• Understand business metrics and how to impact results
• Outstanding verbal and written communication skills
• Excellent customer service skills
• Strong analytical and problem-solving skills
• Maintains positive attitude and demonstrates the utmost in professionalism
• Works independently and possesses good judgement skills
• Excellent interpersonal skills
• Effective communication skills

Preferred:

• Strong interpersonal skills and ability to communicate clearly 
• Telecommunications experience preferred 
• Ability to work under pressure to meet deadlines and solve problems 

Physical Requirements:

• Normal office conditions, some irregular hours may be required. Majority of time spent on the computer. 
• May be filled as a Remote position, depending on candidate’s location. 
• If local, hybrid schedule approved by Supervisor. 
• Travel may be required, but very minimal.

Company Benefits Include:

• Paid time off
• Full benefits (health, dental, and vision)
• Life insurance
• Long-term and short-term disability insurance
• Retirement benefits