Client Services - Service Desk Student Specialist I - Information Technology Services bei Bowling Green State University, OH

About the Department

To apply for this position, please visit www.bgsu.edu/its/workoncampus and select the “Apply Now” button. You MUST complete the application on this website to be considered for an interview.

Provide customer focused support for a variety of technology services for students, faculty, staff, and other community members. Act as a technology advisor and leader to all of campus.

Career Readiness Competencies: 

• Career & Self-Development
• Teamwork
• Technology

Position Duties

• Answer a variety of general technical questions for clients in the office or over chat.
• Check in computer systems and other devices for repair, return, or recycling.
• Configure personally owned devices for network connection, software installs, or account setup.
• Ensure high level of customer satisfaction through all interactions.
• Other duties as required.

Minimum Qualifications

• Must be enrolled full time at BGSU - Main Campus.
• Must be available to work a minimum of 12 hours per week.
• Must be able to lift a minimum of 50 lbs.
• Detail oriented.
• Customer focused mentality.
• Familiarity with Windows, Mac, and at least one mobile device OS.

Other Qualifications

• Must be available to work some weekends (Saturday or Sunday)
  
• To apply for this position, please visit www.bgsu.edu/its/workoncampus and select the “Apply Now” button. You MUST complete the application on this website to be considered for an interview.
• This application is for students interested in working on main campus in the Service Desk within ITS. 
• We are looking for students who can work multiple semesters. There are no single semester positions.
• Refer to www.bgsu.edu/its/workoncampus for more information.