Night Manager bei Remington Hotels
Remington Hotels · Philadelphia, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Philadelphia
What you will be doing
- Complete a nightly MOD checklist and send copies to the General Manager, Engineer, Housekeeping and F&B teams.
- Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
- Handle emergencies that may develop in the hotel, with full authority to contact all providers and ensure all issues are handled and reported.
- Assist any department that is short staffed or needs additional help.
- Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
- Accurately manage and operate the OnQ system at the front office, including all daily transactions and those which are not performed often, including Night Audit
- Have knowledge of Food and Beverage operations and be ready to assist in the restaurant should the need arise
- Have knowledge/understanding of the Simphony POS system