Payment Specialist bei Saskatchewan Workers' Compensation Board
Saskatchewan Workers' Compensation Board · Regina, Kanada · Onsite
- Professional
- Optionales Büro in Regina
Payment Specialist
Permanent Appointment
Regina or Saskatoon Office
Job Summary:
Calculates and issues initial, ongoing and priority wage loss payments for workers, employers and dependents. Reviews and calculates regular and complex payments for the life of the claim. Obtains wage base and other payment related information and calculates payments based on the Act, Policies and Procedures. Issues out of pocket medical and travel expenses and various allowances to clients and third parties for the life of the claim. Recalculates and enters data for underpayments and overpayments. Updates claim file information as received. Responds to telephone inquiries regarding regular and complex claims from clients, employers, dependents and their representatives regarding payment issues.
Duties & Responsibilities:
Proactively contacts and responds to parties to expedite the receipt of payment related information. Determines appropriate initial & ongoing wage bases from information on file and/or obtained from workers and employers and will decide wage base information to be used to meet service standards in accordance with Policies, Procedures and Legislation on a daily basis.
Calculates and issues payments by collecting or verifying information such as return to work earnings, time lost for medical appointments, etc. & entering the data on the payment system. Approves and generates payments & provides secondary approval within authority levels for:
Bi-weekly benefits
Time Loss for Medical Appointments
Vocational Services expenses
Long Term Earnings Replacement Benefits
Dependent Benefits
Permanent Functional Impairment entitlement
Out of pocket expenses (travel, prescriptions, Adhoc)
Allowances (Independence Allowance, Personal Care, Clothing Allowance, etc)
Old Act Payments
Third Party Vendors
Third Party Demands (CRA, Maintenance Enforcement, etc)
Quick Cheques
Responds to telephone and written inquiries from clients, employers, dependents and their representatives regarding payments, how compensation rates are determined, how to fill out forms properly and any payment related inquiries. Also responds to inquiries regarding the Act and WCB policies and procedures.
Provides written and verbal explanation regarding payments, underpayments, overpayments etc., for the clients. Assists members of the Operations team & other WCB departments with Operations Payment related questions.
Calculates underpayments and overpayments by obtaining information from worker, employer or dependent, determining overpayment/underpayment amount. Documents recalculation details on file. Sends letters to worker, employer or dependent outlining calculation details.
Documents, for the file, information received over the phone or by email that may affect entitlement. Brings such information to the attention of appropriate team member when applicable. This may include client demographic information, time loss information, or other changes.
Performs annual reviews of claims to ensure payment calculations, rates and documentation are accurate and reflect the current customer profile. Also manages year end rate changes for impacted customer groups.
Prioritizes work based on need of injured workers, employers and team members.
Participates in payment meetings, CPI initiatives and works with people and processes to continuously improve the customer experience.
Ensures consistency of Payment processes for all customers.
Qualifications:
Two (2) years successfully completed post-secondary education in business, health care, education or social sciences.
Plus one (1) year of successful experience providing direct customer service demonstrating the ability to do the following:
Apply knowledge of policies and related procedures in decision-making
Organize work efficiently
Set priorities appropriately
Complete work within established time frames
Utilize mathematical skills with a high degree of accuracy in order to make payment-related calculations
Effectively communicate orally and in writing
Problem solve
Make sound decisions with minimal supervision
OR
2. One (1) year successfully completed post-secondary education in business, health care, education or social sciences (A combination of a certificate in Office Education and two (2) three credit hour successfully completed standard 13 week classes in business, health care, education or social sciences will be considered).
Plus two (2) years of successful experience providing direct customer service demonstrating the ability to do the following:
Apply knowledge of policies and related procedures in decision-making
Organize work efficiently
Set priorities appropriately
Complete work within established time frames
Utilize mathematical skills with a high degree of accuracy in order to make payment-related calculations
Effectively communicate orally and in writing
Problem solve
Make sound decisions with minimal supervision
Please note that travel for training may be required. Training may take place in Regina or Saskatoon or alternate between both locations.
Application Deadline: September 10, 2025
Applications:
It is the responsibility of the applicant to ensure that the application is received through the online application system prior to close. Each application must include a cover letter explaining how each qualification is met and an updated resume.
The Saskatchewan Workers' Compensation Board is committed to achieving a representative workforce. Members of designated groups (women, aboriginal people, people with disabilities and visible minorities) are encouraged to apply.
