- Senior
We’re on a mission to save the planet, fix utilities and make people happy.
Through developing commercially astute and impactful products, we’ve been able to develop a portfolio of enviable clients that include a large number of household names. Coming off the back of our biggest year ever, we’re looking for an experienced Associate Director to help us deliver our ambitious growth targets.
Through developing commercially astute and impactful products, we’ve been able to develop a portfolio of enviable clients that include a large number of household names. Coming off the back of our biggest year ever, we’re looking for an experienced Associate Director to help us deliver our ambitious growth targets.
You’ll be responsible for renewing, retaining and growing an existing portfolio of customers and leveraging your relationships in the property market to help grow our customer base. All with the single aim to shift them forward on their journey to Net-Zero.
We’re looking for someone who understands and has worked in or directly into the property industry who can quickly understand customer needs and provide commercially minded solutions and build long-term trusted relationships. As an experienced member of the team you’ll also help some of the Relationship Managers in developing their own accounts as well as skills development.
Key Responsibilities
- As an Associate Director you will be responsible for the lifetime value of the customer, through renewal, upsell and cross-sell opportunity.
- You will work in collaboration with the Client Success team, who are accountable and responsible for ensuring that all service challenges are known and understood and a smooth handover for renewal takes account.
- You will invest time to build long-lasting relationships with your key contacts at each of your customers, regularly ensuring that you do regular relationship building activities.
- As a key collaborator, you’ll work with the other parts of the business, such as commercial to understand the current requirements of the customer as well as future growth opportunities in light of our current and future product offering.
- You’ll be a credible and knowledgeable representative of Amber with a strong knowledge of both the energy industry but also their business.
- You will have keen commercial acumen and be able to deliver innovative solutions to overcoming client issues such as credit.
- Identify and qualify new business opportunities through market research, networking, and lead generation activities.
- Develop and deliver compelling sales presentations and proposals to prospective clients.
- Attend industry events and conferences to network and generate leads.
Key Skills, Attributes and Experience
- Experience in and passion for the property industry, either direct or very close into the sector.
- A highly experienced Relationship Manager, from the property/utilities sector with a passion for sustainability.
- A history of delivering stretching growth targets in a sales and account management capacity.
- Someone who thrives in a results oriented, customer centred environment, where relationships are critical to success.
- An ability to make the complex simple, dissolving the complexity of utilities for our customers to enable them to better understand our products and services.
- An ability to empathise and assimilate into the view of the customer to leverage the best outcomes for them from our internal teams.
- An incredible ‘people person’ who builds strong long-lasting relationships quickly be that with customers, their team or the broader company.
Why choose Amber?
Joining an incredible group of people, all on a journey to save the planet, why not? But really… the biggest reason people choose stay at Amber is down to our culture. We have a friendly, informal and relaxed culture, where you are encouraged to bring your true self to work day in, day out. We offer a flexible working environment meaning, you can work where, when and how you want to. We focus on output above everything else. Aside from this, we do also have our competitive benefits package… and not forgetting that we do have an unbeatable view from our Cardiff City Centre office, featuring a fully stocked bar, pool table and lots of plants!
- Private medical care
- Birthday day off
- Income protection
- Enhanced primary and secondary caregiver scheme
- Loyalty vouchers
Here at Amber, we see diversity and inclusivity as a priority and we are always looking for individuals who bring something different to the team. We are an equal opportunity employer and we welcome applications from all backgrounds.
