Director of Revenue and Guest Services - Cleveland Metroparks Zoo bei Cleveland Metroparks

Cleveland Metroparks is seeking an experienced professional to join their team as the Director of Revenue and Guest Services. This pivotal role offers the opportunity to directly influence the financial direction and guest experience at Cleveland Metroparks Zoo, while advancing the Zoo’s mission: to innovate at the intersection of people, animals and the environment to secure a healthy future for our planet and embodying Cleveland Metroparks Core Values: Welcome, Engage, Sustain, Innovate, Conserve and Connect.

The successful candidate will utilize analytical skills to study market trends, analyze sales and performance data and set ambitious yet achievable revenue objectives. A strong understanding of consumer behavior, competitive positioning, and seasonal demand patterns will be essential to drive revenue performance and ensure alignment with organizational goals.

Key Responsibilities:

• Strategic Leadership & Business Planning: Analyze market trends, forecasts, and performance data to set revenue targets. Lead innovative strategies to grow sales, diversify revenue streams, and enhance profitability.
• Operational Oversight & Implementation: Direct cross-functional initiatives from concept to execution, ensuring collaboration across departments including Purchasing, Planning, and Marketing. Oversee partnerships in Food Services, Retail, and other profit-sharing ventures.
• Team Development & Management: Recruit, train, and develop a high-performing team of regular and seasonal staff. Foster a culture of accountability, efficiency, and mission-driven service.
• Financial Management: Administer the Guest Services budget, overseeing approximately $17 million in annual revenue. Monitor financial performance and adjust strategies to meet or exceed fiscal goals.
• Guest Experience Excellence: Manage the daily operations of the Guest Services division including developing a high-performing team that delivers world-class service in a safe, clean, and welcoming environment.