Health Information Representative bei Peoples Community Health Clinic

FLSA Classification: Non-exempt 

Reports to: Office Manager

Origin Date: 11/1999

Revision Date: 01/2018

Job Summary/Objective: 

The Health Information Representative maintains, analyzes and distributes medical and dental records in accordance with the standards set by the Department of Health and Human Services. Performs all defined services and other related duties in accordance with the mission of Peoples Community Health Clinic.

Protected Health Information Requirements/Access:

• This position will require the use or disclosure of protected health Information.
• This position will use the Health Care Operations class of protected health information.
• Restrictions on the protected health information for this position will follow the Privacy Policies of Peoples Community Health Clinic, Inc.
• Use or disclosure of protected health information not routinely available to this position will follow procedures assessed by or directed by management.
• Patient Records – Yes        Medical Information System - Yes

Essential Functions: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will primarily be focused on the switchboard function of the position.

• Maintains and reviews medical and dental records (Clerk function).
• Manages incoming calls to switchboard.
• Navigates release of information (ROI) regulations as it pertains to substance abuse and mental health diagnosis, and HIV treatment.
• Performs various clerical duties.
• Supports a service-oriented atmosphere in accordance with Peoples Community Health Clinic Mission and Philosophy.
• Works to improve work processes and outcomes including health disparity and quality improvement collaboratives.
• Follows policies and procedures.
• Develops and maintains own competence.
• Maintains a safe working environment and practices safe working habits.
• Assists in control of Peoples Community Health Clinic resources.

Competencies:

• Strong analytical and problem-solving skills
• Communication – listening, speaking, writing, and reading comprehension
• Advanced knowledge of MS Office Products (ex. Excel, Word, Access, Power Point) and Windows Platform  
• 10-key knowledge.  Must be comfortable moving within an EHR computer system regularly
• Ability to work with a large degree of independence
• Maintains strict confidence 
• Skilled in planning, organizing, adaptability, attentiveness to detail and flexibility of assignment.

Supervisory Responsibilities:

• Not applicable

Patient Population:

• Not applicable 

Work Environment/Personal Protective Equipment:

Physical Demands:

This position requires continuous Sitting (67% - 100% of shift); occasional walking (1% - 33% of shift); occasional lifting and carrying up to 20 lbs. (1% - 33% of shift); continuous use of finger dexterity and use of hands/arms for repetitive movement ( 67% - 100% of shift); continuous reaching at shoulder level (67% - 100% of shift) and occasional reaching below shoulder lever (1% - 33% of shift). Requires 20/20 near vision.

Position Type/Expected Hours of Work:

This is a full-time position. Typically work hours and days are between Monday and Friday,8:00 a.m. to 5:00 p.m. and some flexibility in hours is allowed. Responsibilities occasionally may require irregular hours as deemed necessary. This may include an adjusted work schedule, long days, and early morning or late evening hours in order to meet client scheduling demands. The employee must work a minimum of 40.0 hours each week to maintain full-time status. 

Travel:

Occasional driving might be expected for this position.

Education and Experience:

• High school diploma, courses in medical terminology, preferred.
• Experience with EHR systems, preferred.

Licensure: 

Other Duties:

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements as individuals may perform other duties as assigned.