Help Desk Specialist bei Artemis Lifestyle Services, LLC

Description

POSITION SUMMARY:

Artemis Lifestyle Services is seeking a detail-oriented, thorough, and organized IT Specialist to join our growing team. In this position, you will play a key role in providing support for all areas of IT. You will update systems, troubleshoot problems, and provide hands-on support for IT issues within our organization. This is a non-exempt position answering to the IT Director.

POSITION FUNCTIONS:

• Maintaining day to day help desk/staff tickets
• Anticipate and report the cost of replacing or updating inventory items
• Ability to assist with VOIP
• Assisting staff with hardware and software challenges
• Review diagnostics and assess the functionality and efficiency of systems
• Implement security measures
• Monitor security certificates and company compliance of requirements
• Offer technical support to company staff and troubleshoot computer problems
• Install and update company software and hardware as needed
• Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing, and replacing equipment components.
• Preference will be given for Vendor certifications from Microsoft (MCP, MCSA, MCSE), SonicWall, VMware (VCP), etc.

Requirements

QUALIFICATIONS:

• Minimum 1 year of customer service experience 
• Minimum 1 year of technical support experience
• Proficient with the Microsoft Suite 
• Must have a background check result that meets the criteria of the company
• Must be authorized to work in the US