Supervisor-Patient Access bei WellSpan Medical Group
WellSpan Medical Group · Lebanon, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Lebanon
General Summary
Supervises the day-to-day operations of their assigned Patient Access department. Monitors and supervises the department specific workflows in accordance with organizational policy. Monitors and supervises the work activity of assigned staff.
Hours:
This supervisor position has oversight of a 24/7 operations.
Responsibilities
Duties and Responsibilities
Essential Functions:
- Ensures that the department functions run efficiently and effectively by overseeing day to day functions, scheduling staff and expediting problems.
- Ensures accurate financial and demographic information has been obtained and properly entered into the appropriate records.
- Coordinates with medical/clinical and administrative staff to ensure appropriate arrival, registration, and pre-service responsibilities of patients and compliance with third party payers and other regulations are complete.
- Supervises Patient Access department responsibilities.
- Develops, revises, and maintains area specific policies and procedures, evaluates and monitors goals and objectives, promotes LDMS standards for process improvement and quality assessments, and monitors safety, environmental and infection control standards.
- Promotes the active engagement of all employees and supports recognition of staff accomplishments.
- Investigates and follows up on SRS/CRS and reports from patients and department concerns, auditing when necessary.
- Oversees the reporting process for their assigned Patient Access department. Resolves errors, exceptions and unreconciled items promptly.
- Plans, conducts and supervises assigned projects.
Common Expectations:
- Selects, trains/orients, assigns staff, evaluates performance on a monthly/quarterly and annual basis, prepares and/or assists with work schedules, provides training and continuing education of staff and initiates/makes recommendations for personnel actions.
- Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
- Attends meetings as required.
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
Qualifications
Qualifications
Minimum Education:
- High School Diploma or GED Required
Work Experience:
- 2 years Supervisory experience. Required
Knowledge, Skills, and Abilities:
- Excellent communication, interpersonal, supervisory and computer skills.
Benefits Offered:
- Comprehensive health benefits
- Flexible spending and health savings accounts
- Retirement savings plan
- Paid time off (PTO)
- Short-term disability
- Education assistance
- Financial education and support, including DailyPay
- Wellness and Wellbeing programs
- Caregiver support via Wellthy
- Childcare referral service via Wellthy