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Supervisor-Patient Access bei WellSpan Medical Group

WellSpan Medical Group · Lebanon, Vereinigte Staaten Von Amerika · Onsite

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General Summary

Supervises the day-to-day operations of their assigned Patient Access department. Monitors and supervises the department specific workflows in accordance with organizational policy. Monitors and supervises the work activity of assigned staff.

Hours:

This supervisor position has oversight of a 24/7 operations.


 

Responsibilities

Duties and Responsibilities

Essential Functions:

  • Ensures that the department functions run efficiently and effectively by overseeing day to day functions, scheduling staff and expediting problems.
  • Ensures accurate financial and demographic information has been obtained and properly entered into the appropriate records.
  • Coordinates with medical/clinical and administrative staff to ensure appropriate arrival, registration, and pre-service responsibilities of patients and compliance with third party payers and other regulations are complete.
  • Supervises Patient Access department responsibilities.
  • Develops, revises, and maintains area specific policies and procedures, evaluates and monitors goals and objectives, promotes LDMS standards for process improvement and quality assessments, and monitors safety, environmental and infection control standards.
  • Promotes the active engagement of all employees and supports recognition of staff accomplishments.
  • Investigates and follows up on SRS/CRS and reports from patients and department concerns, auditing when necessary.
  • Oversees the reporting process for their assigned Patient Access department. Resolves errors, exceptions and unreconciled items promptly.
  • Plans, conducts and supervises assigned projects.

Common Expectations:

  • Selects, trains/orients, assigns staff, evaluates performance on a monthly/quarterly and annual basis, prepares and/or assists with work schedules, provides training and continuing education of staff and initiates/makes recommendations for personnel actions.
  • Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
  • Attends meetings as required.
  • Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

 

Qualifications

Qualifications

Minimum Education:

  • High School Diploma or GED Required

Work Experience:

  • 2 years Supervisory experience. Required

Knowledge, Skills, and Abilities:

  • Excellent communication, interpersonal, supervisory and computer skills.

Benefits Offered:

  • Comprehensive health benefits
  • Flexible spending and health savings accounts
  • Retirement savings plan
  • Paid time off (PTO)
  • Short-term disability
  • Education assistance
  • Financial education and support, including DailyPay
  • Wellness and Wellbeing programs
  • Caregiver support via Wellthy
  • Childcare referral service via Wellthy
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