Parts & Branch Customer Service bei NLB

Department: 15 - Shipping                                             Job Status: Full Time

FLSA Status: Non-Exempt                                              Reports To: Director of Logistics

Amount of Travel Required: No travel required

Positions Supervised: None

POSITION SUMMARY

Responsibilities and duties encompass various shipping/receiving assignments, data entry, cycle counting, inventory

and distribution of parts and hardware as required. Position requires knowledge of NLB equipment and a strong

customer service attitude. The ultimate goal is to provide NLB and its customers with world-class service.

ESSENTIAL FUNCTIONS

• Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify against bills of lading, invoices, orders or other records.
• Places incoming material, components or parts in parts room, warehouse or storage areas.   
• Pulls material, components, or parts for jobs, shop orders, and worker orders for all production areas. 
• Assembles wood or cardboard containers or selects pre-assembled containers.
• Nails cover on wooden crates and binds containers with metal tape using strapping machine. 
• Inserts items into containers using spacers, fillers, and protective padding.
• Stamps or glues identifying information and shipping instructions into crates or containers.
• Post weights and shipping charges, affixes UPS or air freight labels. 
• Replenish stock bins from overflow area.
• Performs daily cycle counts on parts. 
• Assisting customers with rentals and parts.
• General housekeeping of area. 
• Must be able to communicate effectively, get along with co-workers, and deal with colleagues effectively and professionally. 
• A continuous pattern of regular and prompt attendance is required.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    

POSITION QUALIFICATIONS

   Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accurate - Ability to perform work accurately and thoroughly.
• Decision Making - Ability to make critical decisions while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.

Education

           High School Graduate or General Education Degree (GED)

   Experience

           One to two years related experience

SKILLS & ABILITIES

   Certificates & Licenses

           Valid Michigan Driver's License.

           Ability to pass Hi-Lo Driver Exam and receive a Hi-lo License.

Other Requirements

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The

employee is occasionally exposed to high, precarious places; outside weather conditions; extreme cold and extreme heat.

PHYSICAL DEMANDS

   Physical Abilities                                                 Lift /Carry

   Stand                                   C (Constantly)             10 lbs or less                      F (Frequently)

   Walk                                    F (Frequently)             11-20 lbs                            F (Frequently)

   Sit                                       O (Occasionally)         21-50 lbs                            O (Occasionally)

   Handling / Fingering             C (Constantly)             51-100 lbs                          O (Occasionally)

   Reach Outward                    O (Occasionally)         Over 100 lbs                       N (Not Applicable)

   Reach Above Shoulder         O (Occasionally)

   Climb                                   O (Occasionally)

   Crawl                                   O (Occasionally)

   Squat or Kneel                     O (Occasionally)

   Bend                                    O (Occasionally)

   Push / Pull

   12 lbs or less                       F (Frequently)

   13-25 lbs                             O (Occasionally)

   26-40 lbs                             O (Occasionally)

   41-100 lbs                           O (Occasionally)

    N (Not Applicable)               Activity is not applicable to this occupation.

    O (Occasionally)                  Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

    F (Frequently)                      Occupation requires this activity from 33%  -  66% of the time (2.5 - 5.5+ hrs/day)

    C (Constantly)                      Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

      Vision  (Near, Distance, Peripheral, Depth Perception)

      Sense of Sound  (hearing protection required in certain areas)

      Sense of Touch

      Ability to wear Personal Protective  Equipment (PPE)  (Hearing and eye protection and hard hat.)

   WORK ENVIRONMENT

         The work environment characteristics described here are representative of those an employee encounters while

         performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals

         with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate to loud.