Customer Service Rep./Redemptions-Bilingual bei Americas Auto Auction Houston Inc

Description

America’s Auto Auction (AAA) is a full-service used-vehicle auction services provider that facilitates the wholesale remarketing of used vehicles for business-to-business customers, delivering a critical liquidity function to enable the used car sales ecosystem. AAA facilitates the selling and buying of used vehicles at physical auction sites across 20 states as well as on digital platforms. The Company’s daily mission is simple and straightforward: to provide high quality service and operational execution for dealers and institutional customers.

America's Group continues its strategic focus on expanding its national footprint and service offerings by acquiring high-quality independent auctions led by strong operating management. America’s Auto Auction has grown to over 40 locations across 20 states. As we continue to grow, we remain committed to our employees and the communities we serve.

We are seeking to fill our open position of Customer Service Rep / Redemptions.  We are looking for a dependable and friendly individual to join our team.  This position will offer hands-on support to the team and create a customer’s first environment by offering unique and innovative solutions to customers’ needs while maintaining company stands for policy, quality and service.

Responsibilities and not limited to:

• Always provide efficient and courteous service to all customers

• Answering incoming phone calls and direct accordingly

• Help customers at the front counter with all inquiries

• Collect payments

• Work well independently as well as a team player

• Assist with all duties in front office and any special project assigned by management

• Willing to cross-train

Requirements

Qualifications:

• High School Diploma or equivalent required

• Knowledge of ASI is a plus

• 1-3 years auction experience or 2-4 years dealership experience preferred

• Bilingual

• Ability to work in a high performance, fast-paced environment

• Solid computer skills, including ability to use the internet and MS office effectively

• Customer service and problem-solving skills

• Telephone skills

• Ability to sit or stand for prolonged periods of time

• Ability to perform repetitive tasks; manual dexterity

• Vision abilities required include close, distance and depth perception

Here’s a taste of the benefits we offer:? 

• Medical

• Dental

• Vision

• FSA

• 401K with matching

• Short Term Disability

• Long Term Disability

• Life Insurance

• Accidental Death and Dismemberment 

• Accident Insurance

• Critical Illness

• Hospital Indemnity

• Employee Assistance (EAP)

• Paid Holidays

• Paid time off