IT Applications Administrator I bei St. Lucie County Board of County Commissioners, FL

About the Department

HIRING RANGE FOR THIS POSITION IS MINIMUM TO MIDPOINT.  PRIOR APPLICANTS NEED NOT APPLY.

POSITION OVERVIEW: The Applications Administrator I is responsible for the installation, configuration, maintenance, and support of critical software applications within the organization. This role plays a key part in deploying and configuring the county’s new ERP system, Tyler Technologies Munis, which will enhance data integration and streamline workflows across departments. The position ensures optimal performance, security, and functionality of enterprise applications while providing technical support to end-users. Strong problem-solving skills, collaboration with cross-functional teams, and the ability to manage application-related projects effectively are essential.

Position Duties

KEY RESPONSIBILITIES:

Application Management & Support:

• Install, configure, maintain, and troubleshoot enterprise-level software applications, platforms, and custom business applications.
• Monitor application performance, identify issues proactively, and ensure minimal downtime.
• Perform regular software updates, patches, and system upgrades to maintain security and reliability.
• Provide end-user support, troubleshooting application-related problems, and escalating issues as needed.

System Security & Data Integrity:

• Configure and maintain system security settings, user access, and workflow rules to ensure data integrity and compliance.
• Collaborate with IT security teams to safeguard applications and sensitive information.
• Implement and monitor backup procedures to prevent data loss and ensure business continuity.

Collaboration & Vendor Coordination:

• Work with stakeholders to understand business needs and translate them into technical solutions.
• Serve as the primary liaison between the County and software vendors, ensuring timely support and service delivery.
• Coordinate software implementations, upgrades, and integrations with internal teams and external vendors.

Process Improvement & Documentation:

• Analyze existing application configurations to identify areas for improvement and efficiency.
• Create and maintain documentation for application processes, configurations, and troubleshooting guides.
• Recommend best practices for application usage and workflow optimization.

Project & Change Management:

• Assist in planning and executing application-related projects, ensuring timely completion.
• Review vendor release notes and assess the impact of system updates on operations.
• Support change management initiatives by training users on system enhancements and new features.

COMPETENCIES: The following competencies are key to success in this role, enabling effective contribution, collaboration, and adaptability in a dynamic work environment.

• Strong understanding of application installation, configuration, and maintenance. 
• Excellent troubleshooting skills with the ability to diagnose and resolve technical issues. 
• Strong interpersonal and communication skills to work effectively with stakeholders, vendors, and IT teams. 
• Ability to manage multiple tasks, prioritize workloads, and oversee projects through completion. 
• High level of accuracy in system configuration, documentation, and problem resolution.

PHYSICAL REQUIREMENTS: The position requires the ability to sit, stand, and walk for extended periods.  The Applications Administrator I position involves frequent use of hands and fingers for typing, writing, and operating office equipment. Occasional lifting of objects up to 25 pounds may be necessary. The role also requires the ability to communicate effectively both verbally and in writing and may involve attending evening and weekend meetings as required. Prolonged computer use may pose a risk for eye strain or repetitive motion injuries

ENVIRONMENTAL CONDITIONS AND WORK HAZARDS: The work environment is primarily office-based, with occasional field visits to various sites. Employees may be exposed to typical office conditions, including computers, printers, and office equipment. During site visits or meetings, there may be occasional exposure to outdoor environments. The role may involve stress due to project deadlines, public interactions, and complex problem-solving. Prolonged computer use can also lead to eye strain and repetitive motion injuries.

SUPPLEMENTAL INFORMATION: 
This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position.  While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES: 
County employees are considered essential personnel in providing and continuing services to our community during and following a disaster, such as a hurricane, or in other emergency situations. As a requirement of County employment, County employees are subject to being required to remain at work during an event, respond to a recall immediately following an event and/or immediately reporting to work when an all clear is declared by the County Administrator.  During these types of events, County employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. 

ADA STATEMENT: 
A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

EEO STATEMENT:
St. Lucie County BOCC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage all qualified candidates to apply.

Minimum Qualifications

QUALIFICATIONS: Candidates should possess a solid foundational background that demonstrates their ability to engage with the responsibilities of the role effectively.

• High school diploma or equivalent (GED) required.
• Bachelor’s degree from an accredited college in Computer Science, Information Technology, or a related field preferred.
• Equivalent training, certifications, or experience may be considered in place of formal education.
• Three (3) years of experience administering enterprise-level software applications. Responsibilities must have included vendor management, coordination, and installation of upgrades as well as database management. Local government experience preferred. 
• Knowledge of enterprise applications such as Human Resources Information Systems (HRIS) and/or Financial Information Systems preferred. 
• Proficiency in SQL, PL/SQL, scripting languages (PowerShell, Python, JavaScript), and report writing tools (SSRS, Power BI, Crystal Reports) preferred. 
• Strong analytical skills with the ability to assess system configurations and implement improvements.
• Must have a valid Florida driver’s license and maintain a good driving record.
• Must be available during emergencies and natural disasters on short notice.
• This position may require evening and weekend work, sometimes with little advanced notice.

Other Qualifications

Pay Grade G204

Driving Position – Operating County vehicles and/or equipment is a primary function of this position.  

PRE-EMPLOYMENT SCREENING: This position requires a physical, drug testing, driver's license verification and level 2 background screening which includes fingerprinting.

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