Helpdesk Support Technician – Tier 1 bei Expo Home Improvement

Description

Expo Home Improvement, a top-rated Texas-based home remodeling company, specializes in high-quality bathroom, kitchen, and window remodels for residential customers. With over 18 years of experience, we are recognized for exceptional craftsmanship, outstanding customer service, and a commitment to enhancing the lives of homeowners. Recognized as a Top Place to Work in the nation, our people-first approach fosters a supportive culture that drives excellence and growth. Beyond transforming homes, we are dedicated to building lasting relationships and making a positive impact in the communities we serve. 

Position Summary 

We are seeking a detail-oriented and customer-focused Temporary Helpdesk Support Technician to provide Tier 1 technical support and assist with the setup and configuration of iPad Pro devices. The ideal candidate will possess strong troubleshooting skills, a working knowledge of basic IT systems, and experience with Apple device configuration and deployment.

Key Responsibilities 

• Provide Tier 1 technical support for end-users, including troubleshooting basic hardware, software, and connectivity issues.
• Respond to and resolve helpdesk tickets in a timely manner.
• Assist users with password resets, account setup, and basic application support.
• Set up and configure iPad Pro devices, including: 
  • Enrolling devices in Mobile Device Management (MDM) systems.
  • Installing and configuring required applications.
  • Ensuring proper security settings and policies are applied.
• Document processes, configurations, and solutions for knowledge base updates.
• Escalate complex issues to Tier 2 or appropriate teams as needed.

What to Expect Day to Day: 

Standard working hours are Monday through Friday, with occasional evening or weekend availability required during peak periods or major rollouts.· The role requires frequent use of a computer, including extended periods of screen time for virtual meetings, and communication.· Must be able to manage multiple priorities in a fast-paced environment, often with tight deadlines.· Must be comfortable working with sensitive and confidential information  

Requirements

• Experience: 1+ years in an IT support/helpdesk role preferred.
• Technical Skills:
  • Familiarity with Windows and macOS environments.
  • Experience with iOS device setup and configuration.
  • Understanding of MDM solutions (e.g., Jamf, Intune, or similar) a plus.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple tasks.

Preferred Skills

• Previous experience in a temporary or contract IT role.
• Knowledge of basic networking principles (Wi-Fi, VPN).
• Familiarity with Microsoft 365 and common productivity tools.

Physical Requirements

• Ability to lift and move equipment up to 50 lbs.
• Ability to work on-site for device setup and troubleshooting as needed.

Core Competencies: 

Proactive, resourceful, and solution-oriented· Professional and approachable with strong interpersonal skills· Forward-thinking and able to anticipate needs before they arise· Thrives in a team-driven, fast-paced environment.

Equal Opportunity Employer:

Expo Home Improvement provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability status, or any other characteristic protected by law. 

Americans with Disabilities Act (ADA):

Expo Home Improvement complies with the ADA and will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations.