Customer Care Lead bei Pacific Whale Foundation

Join Our Team at One of Hawai’i’s Best Places to Work in 2024!
 
 Are you passionate about the environment and great with people? Pacific Whale Foundation is looking for a dedicated individual to join our team and be part of something bigger!

Position: Customer Care Lead Representative, (1) Full-Time Regular, Non-Exempt
Location: Ma’alaea, Maui
Pay: Starting at $21.00/hr + commission & tips

 About Us:

Pacific Whale Foundation is a 501(c)(3) nonprofit committed our mission of protecting the ocean through science and advocacy. Since 1980, we have made a significant impact on marine environments and wildlife across the Pacific region, including Hawaii, Japan, Australia, and Chile. Our mission is to inspire environmental stewardship and promote ocean conservation.

 What We Offer:

• Competitive pay with potential earnings through commission sales and tips
• Comprehensive benefits including PTO, health insurance, 401(k)
• Free ecotours
• A fun, relaxed workplace environment

 Role Overview:

The Customer Care Lead works at the direction of the Customer Care Manager and Assistant Manager to ensure the Customer Care team is following proper procedures, making accurate reservations and delivering exceptional customer service.

 Key Responsibilities:

• Receive and manage reservation for guests
• Actively promote and sell cruises to meet sales goals
• Oversee customer check-ins and serve as "Welcome Ambassadors"

 Qualifications:

• Reliable and dependable personality
• Ability to work well independently, multi-task, and adapt to a flexible schedule, including early or late shifts
• Capable of standing or sitting for long periods and lifting up to 50lbs
• Must currently reside on Maui and familiarity with all areas of Central, South, West, and Upcountry Maui is a bonus

 Why Join Us?

The work you do with Pacific Whale Foundation directly supports our mission to protect the ocean and promote environmental stewardship. This is more than just a job—it's an opportunity to contribute to meaningful change while enjoying a rewarding and supportive work environment.

 Ready to Dive In?

If you are enthusiastic about our mission and meet the qualifications, we want to hear from you! Apply today to become a part of our dedicated team.

Pacific Whale Foundation is an Equal Opportunity Employer. We are committed to the principles of equal employment opportunity and comply with all applicable federal, state, and local laws. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, arrest and court record, domestic or sexual violence victim status, reproductive health decision-making, credit history, or any other protected category under federal, state, or local law.

We welcome and encourage applicants from diverse backgrounds and are committed to fostering an inclusive, respectful, and equitable workplace.

If you require reasonable accommodation in the application or hiring process, please contact us at [email protected].