RMA Technician bei Sorenson Communications
Sorenson Communications · Salt Lake City, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Salt Lake City
Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing!
Benefits
- Paid Vacation Time and Paid Sick Time and Paid Holidays
- 401k 6% match with immediate vesting
- Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
- TeleDoc
- HSA company match
- 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
- Employee Assistance Program
- Engaged Employee Resource Groups
- Outstanding Learning and Career Development Opportunities
Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.
Job Summary
The CaptionCall RMA Technician is responsible for overseeing all aspects of the returned product process including the testing and refurbishing of returned but reusable CaptionCall phones. Product that is deemed to be reusable will be cleaned, refurbished with any missing components, and prepared to be sent back to the field for installation with a new customer
Essential Duties and Responsibilities
- Receive and sign for incoming shipments of returned phones or repackaging materials
- Operate a forklift (must maintain a current Fork Lift Certificate)
- Organize and prioritize warehouse components
- Manage and organize the RMA process to test all defective returns
- Refurbish and reship returned phones that are operational
- Be trained and be an expert in all warehouse functions and operations
- Provide weekly and monthly reports of items shipped and summaries of challenges and successes
- Show a willingness to accept and complete new tasks and assignments as needed
- Positive attitude and team player
- Other duties and responsibilities as assigned
Supervisory Responsibility
This position has no supervisory responsibilities.
Travel Requirements
Travel Requirements: Less than 25%
Education
Minimum: High School Diploma or GED
Experience
Previous experience in a warehouse Environment
Knowledge, Skills, and Abilities
- Intermediate Computer Skills (MS Word, Excel, etc.)
- Must be able to communicate effectively orally and through written reports
- Must be able to meet/supervisor daily goals in a fast paced, constantly changing warehouse and quality controlled environment.
Working Conditions and Physical Requirements
Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
Positive attitude, team player, good interpersonal communication skills and able to work across company departments.
Disclaimer
This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Apply today! www.sorenson.com/company/careers/
Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.
Company Summary
Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.
Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.
We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.
Jetzt bewerben