STREET MAINTENANCE DISPATCHER - Range 10 / AMEA bei Municipality of Anchorage, AK

About the Department

Open to the general public and any current Municipal employee.

This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union.

DEPARTMENT: Maintenance & Operations

HOURS OF WORK: Monday to Sunday 06:00 to 19:30; varies during winter operations

LOCATION: 5701 Northwood Drive

To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.

Position Duties

Receives and documents complaints and requests for service; provides information to the public, the Municipality of Anchorage and other agencies concerning Street Maintenance activities and procedures; dispatches appropriate personnel to service requests; pursues resolution of problems and complaints through research and referral of work requests; performs miscellaneous clerical tasks. Responsible for opening and closing the Street Maintenance Dispatch Center. This position handles heavy volumes of telephone traffic. Diplomacy and proper telephone etiquette are required. Must be able to send prompt and accurate information to Street Maintenance Crews and ROW enforcement officers via radio, paging devices, written messages and telephone. Utilize GIS systems to update real time public maps regarding Street Maintenance operations. Train Street Maintenance personnel on use of tablet devices to enter completed work. Perform other related duties as assigned.

Minimum Qualifications

High school diploma, GED, or equivalent, and two (2) years of experience in office clerical work. 

OR

Associate’s degree in Accounting, Business, Computer Information Systems, or similar discipline, and experience in office clerical work

Must posses and/or obtain:

• Ability to type at a net speed of 35 WPM.
• Satisfactory background check which includes criminal, education, and employment history at time of hire.

Preference:

• Valid State of Alaska Driver's License.
  
  

Other Qualifications

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.

If selected for hire, appointment in this position will be conditional based upon the submission of a current documentation/certification of the typing speed ability. The documentation/certification must contain the applicant's name and be current within the past one (1) year. 

Military Service Interview Preference

Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs, recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.

Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows the full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual’s command organization, and shows the name, signature, title, and contact information of the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.

The Municipality of Anchorage is an Employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.

Application Process

Once an applicant selects on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account.

NOTE: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.

For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at 907-343-4442 during regular business hours of Monday through Friday, 8:00 am to 5:00 pm, Alaska Standard Time.

The MOA is an EO and AA Employer and complies with Title I of the ADA.

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