Housekeeping Supv bei None

Job Summary

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. 

The Laundry Supervisor is responsible for daily supervision of the laundry staff, quality service, guest satisfaction, and safety.  Supervises laundry services and assists in administrating housekeeping services in safe and efficient compliance with policies and procedures, brand standards, and federal, state, and local regulations.  Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management.  Reports any deviations from policies, procedures, brand standards, and regulations to management.  

Complies with all guest service basics, such as uniforms, name tags, and proper guest greetings.  Knowledgeable about hotel facilities and services to assist guests as appropriate.  Ensures all communication containing Company, hotel, brand, and guest information is consistent with privacy policies, practices, and regulations.  Strive to exceed guest expectations with quality and timely service in a pleasant and friendly manner.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Supervise the laundry staff. Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations.  Evaluate the staff’s job performance and coach and counsel as necessary.  Communicate to associates the standards of performance and their role in contributing to individual and team success.  Ensure all required training occurs, including orientation, safety, fire, alcohol awareness, food handling, and blood-borne pathogen.  Ensure staff compliance with internal controls, policies, procedures, standards, and regulations.  Insist on a work environment that is free from harassment. 
• Perform and supervise washing, drying, ironing, and folding linens and other items. Ensure compliance with proper laundry techniques and correct use of equipment and supplies.
• Ensure maintenance problems are promptly reported to Engineering through proper channels.
• Order supplies and maintain accurate inventory as assigned.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Train laundry employees to maximize productivity and minimize waste.
• On time and at work when scheduled, and in proper uniform if applicable.
• Attend department meetings as scheduled.
• Report any incidents of guest dissatisfaction or other matters of significance to the manager so that corrective measures may be taken.
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security, and emergency procedures.  Check with the manager before leaving work for the day.
• Perform special projects and other responsibilities as assigned.
• Any other tasks/duties as requested by management.

Skills Required

The Company may consider an equivalent combination of acceptable education and experience, providing the knowledge, skills, and abilities cited below.

Education and Experience:

High school education or equivalent experience.  Guest service, basic accounting, and familiarity with hospitality industry practices are preferred.

Skills and Abilities:

Ability to supervise staff and daily operations and resolve problems effectively and efficiently in compliance with policies and procedures.  Ability to appropriately interview, hire, schedule, motivate, train, monitor and address staff performance.  Knowledge of laundry and housekeeping principles and practices along with proper use of cleaning equipment and supplies. Attention detail, good organizational skills, and efficient time management. 

Display consistent professional leadership with effective listening and communication skills.  Ability to work in a fast-paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.  Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort:

Physical work is a primary part of the job.  Work is normally performed in an interior hotel environment with equipment and machines.  The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.  Exposure to hazards or physical risks requires following basic safety precautions and using protective equipment. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs.  While performing job duties, the associate is required to speak, listen, and write.  The job requires close vision with or without corrective lenses.  This position may be required to operate a motor vehicle.

Expected Conduct

• Always maintain professional behavior.
• Be knowledgeable of, practice, and reinforce good business practices relating to harassment, discrimination, and hostile environments in the workplace.
• Remain compliant with company policies and practices outlined in the TPG & Mill Falls Handbooks.
• Maintain composure during stressful situations.
• Follow work schedule, arriving and departing on time and being flexible. Adhere to work schedule and notify necessary personnel of schedule changes.
• Always present a positive attitude towards guests and fellow co-workers.

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED