HELP DESK SPECIALIST bei None

Position Summary

Provide end user technical support for computer network, computers, printers and other computer equipment. Provide technical assistance for applications, and other software. Document and triage all incoming calls, emails and incidents.

Education, Experience and Certification Requirements

Note:  Only minimum responsibilities are listed.  Other responsibilities may be required as requested by management.

Minimum Qualifications:

1. Strong commitment to providing exceptional customer service.  
2. Strong problem-solving skills.
3. Strong knowledge of computer networks, hardware and software. 
4. Strong written and verbal communication skills required.

Preferred:

1. Help desk and end user support experience.
2. A degree in computer science, networking or other related field or equivalent technical skills/work experience. A+, Network+, MCP or relevant certifications a plus.
3. Experience in a complex computer and software installation and support environment.
4. Knowledge in areas including Windows Server, Citrix, Virtual Computing, MSSQL, Exchange, TCP/IP, Security and Antivirus.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following; 

Position requires knowledge of computer software and hardware. Daily duties consist of end user Support, while documenting all calls in our ticketing system. Position also requires organizational skills and inventory management.

Main duty will be the daily support of users, while properly escalating and triaging incidents as they come into the Help Desk via phone or email.

Help Desk Support:

• Answer telephone calls and Help Desk emails.
• Triage and escalate to proper departments, for resolutions.
• Document and track calls and emails through ticketing system.
• Identify research and resolve computer and network problems.