- Professional
Description
- 8–12 years of progressive experience in industrial sales, preferably in pulp & paper or chemical applications
- Proven track record of managing complex accounts and leading teams
- Strategic acumen to translate business goals into regional execution plans
- Strong stakeholder engagement across technical, commercial, and executive levels
- Change leadership and coaching capabilities to elevate team performance
- Implement Buckman’s 8 Business Management Standards to sustain and grow customer accounts
- Execute daily service plans aligned with customer expectations and operational goals
- Apply structured problem-solving to resolve issues and enhance system performance
- Communicate ROI and value of Buckman applications to stakeholders across customer organizations
- Conduct routine on-site monitoring, testing, and chemical transfers as needed
- Maintain strong relationships at all organizational levels, building trust and credibility
- Meet or exceed assigned sales, profit, and safety targets
- Identify upselling and cross-selling opportunities through data insights and customer engagement
- Support strategic initiatives to reduce attrition and increase customer confidence.
- Participate in customer-facing marketing and account management activities
- Manage Buckman assets and ensure compliance with internal procedures
- Contribute to internal continuous improvement efforts and team initiatives
- Fulfil reporting requirements with accuracy and timeliness.
- Maintain up-to-date contact lists, process data, system diagrams, and organizational charts
- Develop written plans with customers (e.g., Transition Workshops, Service Plans, Evaluation Plans)
- Document safety improvements using HCAS/CAS forms and ensure audits are completed
- Create and maintain a Program Manual for each account, accessible to customers
- Distribute regular service reports and conduct annual Business Reviews
- Lead annual Customer Satisfaction Surveys (CSS), document improvements, and upload results
- Embody Buckman’s core values: Safety, Lifelong Learning, Teamwork, Customer Focus, Pursuit of Excellence
- Demonstrate transformational leadership, critical thinking, and decision quality
- Build high-performing teams and foster psychological safety
- Champion innovation and lead structured change management initiatives
- Communicate with clarity and coach others to grow