Business Process Specialist bei Transnet SOC Limited

The Business Process Specialist is responsible process tasks and outputs as assigned by Senior Business Process Specialists, to deliver required outputs of the different phases of the Business Process Management Life Cycle (from Process design and Modeling to Process deployment, Process Implementation, Process Monitoring and Process Improvement) according to the organizations defines BPM standards and governance.
Junior Business Process Specialists must be proficient in process modelling, process analysis, process design, process KPI design, process control design, translation of processes into ICT solution requirements, and assisting with development of process-based training material. The incumbent must continuously adhere to all aspects of organization BPM governance and must be able to collaborate with all relevant process owners, subject matter expects, ICT specialists and Faculty of Rail representatives to be able to deliver the required BPM outputs per BPM Life Cycle phase, in order to properly document “to be” process objectives, principles, activities, attributes and RACI. 

The key outputs and KPAs of a BPM Specialist can be summarized under the 5 stages of the BPM Life Cycle Stage 1: Design Processes • Requirements Gathering, Collect and analyse requirements form stakeholders to understand process needs • Collect and analyse requirements form stakeholder to understand process needs • Develop comprehensive documentation for design processes, including step-by-step procedure and guidelines • Address allocated prioritized process BPM Requests from Business, and ensure that such allocated requests are scoped, scheduled, managed and tracked.
Stage 2: Model Processes • For every allocated process initiative, analyse all existing process source documents, including business pain points, audit finding and PAA findings • Document outcomes of process workshops through collaboration with key stakeholders. • Perform process modelling in adherence to the organisations BPM standards including the compilation of Level 4 process flows in BPMN swimlane format in Aris and MS Visio. • Compile Level 4 Process attributes (e.g. Inputs, Outputs, Process Activity descriptions, Interfaces, Business Rules, RACI, KPIs, Controls, etc.), compiling a process Glossary of Terms and compiling a Business Continuity Version (BCP) of each process, under the guidance of senior business process specialists.
Compile Level 4 Process attributes (e.g. Inputs, Outputs, Process Activity descriptions, Interfaces, Business Rules, RACI, KPIs, Controls, etc.), compiling a process Glossary of Terms and compiling a Business Continuity Version (BCP) of each process, under the guidance of senior business process specialists. • Compile Level 5 Process Standard Operating Procedures (SOP(s)). • Define required process KPI definitions and required controls • Provide process inputs into the compilation of Business Requirements Specifications for ICT and digital solutions to enable processes, and document required master data.
Stage 3: Manage Process Execution • Ensure Process Quality by adhering to Process Quality Assurance standards and governance requirements • Integrate and publish approved processes in the Aris Repository and on the Organization’s Portal while continuously updating the master the Process Inventory / Dashboard. • Provide process inputs for Faculty of Rail to create required Process Training Modules • Assist with analysis of the impact of each or updated process on existing role profiles and job outputs
Stage 4: Conduct Process Monitoring • Perform Process Change and Configuration Management, including Process Knowledge Management, and the development and delivery of Process reports and Queries. • Measure Process Efficiency and Effectiveness (using defined process KPIs). • Conduct Process Adherence Assessments, record process issues and pan points, and propose remedial actions and initiatives.
Stage 5: Enable Process Optimisation and Automation • Analyse and document the process parameters that are required to simulate processes (e.g. activity cost, activity duration, activity resources, etc.) • Establish and maintain centralized Business Process and BPM Outputs Repositories for the organization, and design and implement the communication processes necessary to make all business processes widely available across the organization.

Relevant degree/National Higher Diploma in industrial engineering, Engineering, Operations, Logistics, Supply Chian Management, Transport or other Economics, Research, Computer science, or Business management is required. Experience in continuous improvement (5 years) Some experience in Process Design, Modelling and BPM Life Cycle Implementation (2 years or more) within a large organization (1000 employees or more) will be an added advantage. Experience in process facilitation, elicitation of requirements and integration of inputs in workshops (at least 3 years experience) will be an added advantage. BPM Certification will be an added advantage Business Process Optimization Certificate such as TQM, Lean, Six Sigma, SCOR, AGILE will be an added advantage. Standard Job RequirementsDrivers License code 08 Travel as required and approved.

Strategy & Sustainability.Strategic Thinking: Formulates strategies and business plans to achieve the overall organisations directionCommercial awareness: Keeps abreast of internal and external factors that can impact the business.Innovating: Generates new ideas or solutions by thinking ""outside of the box""; reviews current processes or systems and identifies ways to optimise them.Inspirational Leadership.Inspiring People: Leads by example. Inspires, motivates and empowers team members to do their best. Managing Talent: Provides clear direction and sets performance standards/requirements for the team. Leading Change: Leads and directs change initiatives.Embracing Diversity: Leads and promotes equal opportunity and has an appreciation for diversity in the workplace.Business Performance and DeliveryLead Business Performance: Leads the business to be more efficient and effective. Strategic Decision Making: Is decisive and takes full accountability for decisions. Business Acumen: Understands and deal with various business situation using obtained knowledge and a broad spectrum of expertise.Analysing: Thinks in a systemic way but is open to new approaches.Relationship ManagementCommunicating Effectively: Communicates the business strategy and objectives in a clear and manner.Collaborating and Networking: Build wide and effective relationships with people inside and outside of the organisation to deliver on Project Factory initiatives.Service Orientated: Leads by example; strives for a customer centric culture where everyone acts with the customer in mind Persuading and Influencing: Is able to persuade and influence those around him/her for the benefit of achieving the organisations/ departments goals and objectives. Identifies and influences key decisions makers using strong persuasive techniques and creates a string personal impression that leads to buy in from others. Corporate Governance & ComplianceLeading Governance: Always work in the best interest of the organisation and aligns business practices to the ethical obligations and good corporate governance.Leading Safety Practice: Lead safety practices by communicating, enforcing and supporting all safety standards and activities. Leading Risk Management: Identifies areas of risks and implements corrective actions to mitigate the impact of risks to ensure overall sustainability.

Preference will be given to suitably qualified Applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating Division.