National Account Manager bei The Doctors Company

In insurance, they say “Nothing happens until someone sells something.” Business Development makes it happen. We are a driving force in achieving the company’s growth and retention goals. We are responsible for managing the industry’s top network of independent and captive agents. We work tirelessly to increase the value of being an agent for The Doctors Company, and we find innovative ways to reward those closely aligned with the organization. We manage endorsed programs with leading national and state medical and specialty societies serving 250,000 members. We are prominent at industry events and maximize our visibility with agents and members. And we seize opportunities to promote The Doctors Company in innovative ways.

Position Mission

We are looking for a highly motivated National Account Manager  to help scale our growing business while providing exceptional customer service. This is a telecommuter or hybrid or opportunity depending on the final candidate’s location from the company's office.

You will be a critical resource on our TDCIS Business Development team and will be responsible for growing the business by providing a positive experience for our emerging and growing members.

Qualifications

• Bachelor's degree or equivalent combination of education and experience required. Advanced insurance education is a plus.
• P&C License is a plus.
• Two (2) years in agency operations, insurance prospecting sales, and client service.
• The ability to think independently and overall self-management with minimal oversight.
• Excellent telephone, oral and written communication skills.
• Proven skill to sell product effectively, being prepared for any sales situation that presents itself.
• Ability to coordinate multiple tasks and meet deadlines.
• Ability to work with diverse personalities and individuals at all levels.
• Ability to use a personal computer to create letters, memos, reports and moderately complex spreadsheets.
• Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to apply concepts of basic algebra.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and set variables.
• Ability to travel when necessary.

Responsibilities

New Business Production

• Obtains information needed to recommend appropriate coverage.
• Identifies exposures/opportunities and presents coverage options to decision maker.
• Sets servicing/relationship expectations.
• Sells additional insurance policies to existing accounts as outlined above.
• Oversees available markets and coverage options and works with regions to support growth and retention
• Support platforms for collaboration and implementation of direct sales strategy.

Policy Renewal

• Nurtures relationship with decision makers.
• Collaborates with team to set expectations and manage placement and renewal process.
• Collaborates with team to package information to obtain favorable terms.
• Presents terms to client.
• Coordinates renewal sales process.

Account Servicing 

• Responds to incoming member needs by gathering appropriate information, setting expectations and managing the process to completion.
• Works with appropriate stakeholders (internal and external) to complete member service requirements.
• Keeps member informed about the progress of request as appropriate.
• Informs appropriate stakeholders about change so that all aspects of account that are impacted can respond accordingly.
• Informs member as to outcome of request as appropriate.
• Manages incoming mail and faxes.

Business Systems and Process Improvement

• In partnership with the IT, regions and direct sales, develop and support automated systems that increase efficiency of sales and service for direct business.
• Ensures system functionality meets direct business requirement and coordinates enhancements as needed.
• Analyzes systems effectiveness by soliciting feedback from end users and eliminates barriers to performance.
• Coordinates implementation of direct sales policies, practices and procedures in coordination with regions and national direct sales.

Other duties as assigned

• Accept delegated tasks willingly and follow through on assignments with accountability and attention to detail.
• Take on various projects and assignments from management, ensuring timely completion and alignment with company goals.
• Provide regular updates to leadership on assigned projects, meeting deadlines and delivering quality results.
• Assist with department and company-wide initiatives, including research, surveys, audits, and process improvements.
• Stay flexible and ready to take on additional responsibilities as needed to support team and organizational objectives.
• Support business process optimization and efficiency by identifying opportunities for improvement and implementing solutions as needed.

Salary Range: $58,590 - $76,899. Compensation varies based on skills, knowledge, and education. We consider factors such as specialized skills, depth of knowledge in the field, and educational background to ensure fair and competitive pay.

Benefits

We offer competitive compensation, incentive bonus plans, outstanding career opportunities, an exceptional work environment, and an impressive benefits package, which starts with medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; and an employee assistance program. There's more: 

• Health, dental, and vision insurance
• Health care tax-free spending accounts with a company match
• 401(k) and Roth IRA with company match, as well as catch-up plans for both
• Vacation days, sick days, and paid personal days each calendar year (with vacation increases based on length of service)
• Paid holidays each calendar year
• Life and travel insurance
• Tax-free commuter benefits
• In-person and online learning opportunities
• Cross-function career opportunities
• Business casual work environment
• Time off to volunteer
• Matching donations to qualifying nonprofit organizations
• Company-sponsored participation at non-profit events

About The Doctors Company

The Doctors Company is the nation’s largest physician-owned medical malpractice insurer. Founded and led by physicians, we are committed to advancing, protecting, and rewarding the practice of good medicine.

The Doctors Company is proud to be Certified™ by Great Place to Work®.