Planner Global Grade 09 Readvertised bei Barloworld Equipment

Responsible for all planning, coordinating and controlling of repair, service and maintenance jobs for a team of Service Artisans to comply with Original Equipment Manufacturer (OEM) e.g Caterpillar, Perkins etc. standards and customer requirements

Key Outputs

▪ Planning, Scheduling, and monitoring job progress and work in progress (WIP) by using an appropriate planning system

▪ Planning cost elements on service jobs (Labour, Parts and Bought outs)

▪ Achievement of maximum productivity and profitability

▪ Apply warranty policies and procedures, including service warranty

▪ Issuing or job instructions to and dispatching of artisans (briefing)

▪ Initiation and control of Bought Out requests

▪ Follow up on parts, quotes and service reports

▪ Assist with achievement of Key Performance Indicators (KPI’s)

▪ Assist with effective control of cost centre expenses and Work-in-Progress

▪ Apply Warranty policies and procedures, including Warranty decisions and Service Warranty investigations.

▪ Resolve internal and external customer queries

Qualification, Experience and Competencies

▪ Grade 12

▪ Trade certificate (Diesel or Heavy Earthmoving Mechanic) advantageous

▪ Minimum 3 years relevant experience

▪ Computer Literacy (MS Office, SIS, STW / ET, CAT inspect. myCat.com)

▪ SAP knowledge advantageous

▪ Good communication skills and customer relations,

▪ Must be a Team player and be willing to work overtime

▪ Problem Solving Skills and Technical Competence, Rule orientation and Mechanical Reasoning

▪ Verbal and written communication skills

▪ Understanding the service work order process, Attention to detail, Teamwork