Front of House Staff bei A24 Group

Front of House Staff

Leonardslee House, Leonardslee Lakes and Gardens Location: Horsham, West Sussex Hours: Day and evening shifts, Thursday to Sunday Contract: Permanent position

About Leonardslee House

We operate within the spectacular Grade I listed woodland gardens of Leonardslee Estate in West Sussex. Our venue combines Restaurant Interlude, a Michelin-starred dining destination, with a luxury 10-bedroom hotel that delivers exceptional guest experiences.

Restaurant Interlude earned its Michelin star in 2019 and maintains three AA rosettes since 2020. Executive Chef Jean Delport leads our kitchen team with one clear mission: connecting nature directly with cuisine. We change our set menu regularly, drawing inspiration from our estate gardens, kitchen garden, and local organic producers. This approach creates a pantry through careful harvesting and preservation, capturing the essence of each season.

Our commitment centres on creating memorable experiences for every guest. We seek passionate individuals who share our vision of excellence and want to join our growing team.

The Role

You will serve as the primary point of contact for our guests, ensuring each visitor enjoys an outstanding experience from arrival to departure. This role demands excellent communication skills, attention to detail, and the ability to work effectively within our close-knit team.

Your responsibilities span guest interaction, order management, and maintaining our high standards of service and presentation. You will work closely with our kitchen team to ensure smooth operations whilst representing our brand values to every guest.

Key Responsibilities

Guest Experience

· Welcome guests warmly and manage reservations efficiently

· Guide guests through their dining experience with knowledge and enthusiasm

· Address inquiries, complaints, and special requests with professionalism

· Ensure each guest feels valued throughout their visit

Service Excellence

· Take orders accurately and communicate dietary requirements to kitchen staff

· Serve food and beverages to our exacting standards

· Process payments efficiently using cash and card systems

· Promote special dishes and enhance the guest experience through thoughtful recommendations

Operational Excellence

· Maintain cleanliness and organisation in all dining and public areas

· Clear, reset, and sanitise tables between services

· Support daily opening and closing procedures

· Monitor stock levels for beverages, condiments, and service items

· Coordinate effectively with kitchen and service teams

Environment Standards

· Uphold the highest standards of presentation in all guest areas

· Ensure compliance with health and safety regulations

· Maintain the elegant atmosphere that reflects our Michelin-starred status

What We're Looking For

We seek candidates who demonstrate:

· Previous experience in hospitality or customer service roles

· Excellent communication and interpersonal skills

· Attention to detail and pride in high standards

· Ability to work effectively under pressure

· Flexibility to work Thursday through Sunday shifts

· Genuine enthusiasm for delivering exceptional guest experiences

· Professional appearance and manner

What We Offer

· Competitive salary commensurate with experience

· Opportunity to work in a Michelin-starred environment

· Training and development opportunities

· Staff meals and benefits

· Beautiful working environment within historic gardens

· Supportive team culture focused on excellence

How to Apply

We welcome applications from candidates who share our passion for exceptional hospitality. Apply now to join our team at Leonardslee House.

Leonardslee House is an equal opportunity employer committed to diversity and inclusion.

Leonardslee House, Leonardslee Lakes and Gardens Location: Horsham, West Sussex Hours: Day and evening shifts, Thursday to Sunday Contract: Permanent position

About Leonardslee House

We operate within the spectacular Grade I listed woodland gardens of Leonardslee Estate in West Sussex. Our venue combines Restaurant Interlude, a Michelin-starred dining destination, with a luxury 10-bedroom hotel that delivers exceptional guest experiences.

Restaurant Interlude earned its Michelin star in 2019 and maintains three AA rosettes since 2020. Executive Chef Jean Delport leads our kitchen team with one clear mission: connecting nature directly with cuisine. We change our set menu regularly, drawing inspiration from our estate gardens, kitchen garden, and local organic producers. This approach creates a pantry through careful harvesting and preservation, capturing the essence of each season.

Our commitment centres on creating memorable experiences for every guest. We seek passionate individuals who share our vision of excellence and want to join our growing team.

The Role

You will serve as the primary point of contact for our guests, ensuring each visitor enjoys an outstanding experience from arrival to departure. This role demands excellent communication skills, attention to detail, and the ability to work effectively within our close-knit team.

Your responsibilities span guest interaction, order management, and maintaining our high standards of service and presentation. You will work closely with our kitchen team to ensure smooth operations whilst representing our brand values to every guest.

Key Responsibilities

Guest Experience

· Welcome guests warmly and manage reservations efficiently

· Guide guests through their dining experience with knowledge and enthusiasm

· Address inquiries, complaints, and special requests with professionalism

· Ensure each guest feels valued throughout their visit

Service Excellence

· Take orders accurately and communicate dietary requirements to kitchen staff

· Serve food and beverages to our exacting standards

· Process payments efficiently using cash and card systems

· Promote special dishes and enhance the guest experience through thoughtful recommendations

Operational Excellence

· Maintain cleanliness and organisation in all dining and public areas

· Clear, reset, and sanitise tables between services

· Support daily opening and closing procedures

· Monitor stock levels for beverages, condiments, and service items

· Coordinate effectively with kitchen and service teams

Environment Standards

· Uphold the highest standards of presentation in all guest areas

· Ensure compliance with health and safety regulations

· Maintain the elegant atmosphere that reflects our Michelin-starred status

What We're Looking For

We seek candidates who demonstrate:

· Previous experience in hospitality or customer service roles

· Excellent communication and interpersonal skills

· Attention to detail and pride in high standards

· Ability to work effectively under pressure

· Flexibility to work Thursday through Sunday shifts

· Genuine enthusiasm for delivering exceptional guest experiences

· Professional appearance and manner

What We Offer

· Competitive salary commensurate with experience

· Opportunity to work in a Michelin-starred environment

· Training and development opportunities

· Staff meals and benefits

· Beautiful working environment within historic gardens

· Supportive team culture focused on excellence

How to Apply

We welcome applications from candidates who share our passion for exceptional hospitality. Apply now to join our team at Leonardslee House.

Leonardslee House is an equal opportunity employer committed to diversity and inclusion.