- Junior
- Optionales Büro in Skegness
About The Role
As a Helpdesk Operator for the Facilities Department, you should enjoy interacting with people, problem solving, and work at speed to reach a timely resolution for both our guests and team.
As part of this role, you'll use our systems to receive logged maintenance issues across the resort and liaise with the team leaders and team internally to instruct them of the maintenance issue and location. You'll follow processes and ensure all stakeholders are kept up to date with the status of their job, and advise the team of any calls that are urgent.
You'll be on the ball - chasing and managing outstanding works to ensure that everything is completed within the designated time, or escalated as required.
You'll also be the first point of call for our contractors so must be able to manage this process effectively.
As part of this role, you'll use our systems to receive logged maintenance issues across the resort and liaise with the team leaders and team internally to instruct them of the maintenance issue and location. You'll follow processes and ensure all stakeholders are kept up to date with the status of their job, and advise the team of any calls that are urgent.
You'll be on the ball - chasing and managing outstanding works to ensure that everything is completed within the designated time, or escalated as required.
You'll also be the first point of call for our contractors so must be able to manage this process effectively.
About You
A Helpdesk Operator should, first and foremost, have excellent communication skills and be confident using computers and further technology.
You should have great organisational skills and a real attention to detail. You should have an ability to prioritise both your own workload and the workload allocated to the Facilities Department.
In this role you'll be working with multiple stakeholders so being a great team player is also essential.
Previous experience in a similar role would be advantageous, however not essential as full training is provided.
Our resort is open in the week and during the weekend.
For this role you will be working to a rota of 5 days out of 7
Shift Times: 08:00 - 16:00 and 16:00 - 22:00
You should have great organisational skills and a real attention to detail. You should have an ability to prioritise both your own workload and the workload allocated to the Facilities Department.
In this role you'll be working with multiple stakeholders so being a great team player is also essential.
Previous experience in a similar role would be advantageous, however not essential as full training is provided.
Our resort is open in the week and during the weekend.
For this role you will be working to a rota of 5 days out of 7
Shift Times: 08:00 - 16:00 and 16:00 - 22:00
