Residence Housekeeping Supervisor (Maternity Cover) bei Four Seasons Hotels and Resorts

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Residence Housekeeping Supervisor – Maternity Cover (12 months)

In the heart of Mayfair, Twenty Grosvenor Square is becoming the new reference point for residential living in London. Offering extraordinary amenities, meticulous detailing, Four Seasons and A La Carte services that create carefree homeownership experience. 

Four Seasons Private Residences at Twenty Grosvenor Square is looking to recruit a Residence Housekeeping Supervisor who is passionate about delivering exceptional and intuitive service to our residents with flexible approach and agility. Our Housekeeping Supervisor will have the opportunity to enhance our resident experience by offering a special personalised touches on a daily basis.  

Join Our Team 

Founded by Isadore Sharp in 1961, Four Seasons are renowned for its single-minded dedication to the highest standards of service. The company has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping and residential servicing. In the process, Four Seasons has redefined luxury for the modern traveller and homeowner.  

Now in its sixth decade, Four Seasons continues to grow, in both size and recognition, around the world. The company now welcomes guests to over 100 properties, on every continent except Antarctica. More than ever, Four Seasons Private Residences deliver an unrivalled level of quality and service to its homeowners. The strength of the brand has become a promise of a remarkable quality of life.  

In addition to internationally recognised hotels and resorts, Four Seasons offers a residence management service with the same care and personalised service that experienced travellers have come to know and love about the brand.  Twenty Grosvenor Square is the first Stand Alone Private Residences by Four Seasons.  

Twenty Grosvenor Square’s promise of effortless, hotel-style living will be guaranteed by Four Seasons. As part of the residence team in a Four Seasons standalone residence property, you will have a unique opportunity to define and establish the operating model for stand-alone Four Seasons Private Residences. 

Responsibilities 

Responsible for supervising the activities of overnight cleaning team and completing the activities of Residence Public Area Housekeeping Attendants to ensure clean, orderly, attractive and well-maintained Residence public areas and back office areas in accordance with Four Seasons policies and procedures. Residence Public Area Housekeeping Supervisor is responsible for the cleaning and maintenance of the lobby and common areas of the Residences, both interior and exterior, according to established standards and procedures. Greets homeowners and properly orientates them in the public areas and Spa. Provides quality service and maintains a clean and well-stocked Spa and Pool area.  Adheres to and enforces all common area rules and etiquette. Forms part of the Emergency Response team. 

What we are looking for 

• Experience as a Housekeeping Attendant or Supervisor is preferred. 

• Good communications skills with a good command of the English language, both written and spoken. 

• MUST possess the legal right to work in the UK.

• Immaculate personal presentation.

• Excellent customer service skills with the ability to anticipate residents’ needs and go the extra mile.

• AM and PM shift working including weekends is required.

• Ability to work with minimal supervision.

• Ability to maintain confidentiality of homeowner information and designated data.

• Ability to be a clear thinker who can remain calm in pressure situations.