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Intake Specialist bei ENDEAVORS

ENDEAVORS · San Antonio, Vereinigte Staaten Von Amerika · Onsite

AWS

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Job Details

Job Location:     San Antonio , TX
Position Type:    Full-Time
Education Level:    High School Diploma/GED
Salary Range:    Undisclosed
Job Shift:    Any

Description

JOB PURPOSE:

Ensure delivery of services to aide in the prevention of homelessness through initial client intake and conducting initial eligibility pre-screening for Housing Programs, including accuracy in maintaining HMIS and internal databases and organization records.

Qualifications


ESSENTIAL JOB RESPONSIBILITIES:

 

  • Answer phone calls and return all messages by the end of the business day received.
  • Conduct initial eligibility screening for individuals seeking program assistance. Build database of community resources. Utilizing the Housing First Model advocate for eligible participants, provide general information and community referrals for those not meeting program eligibility requirements. Complete Intake for eligible participants by evaluating individual and/or family needs. Assist in creating and completing a service plan as needed and set-up initial client file for clients being assigned to a Case Manager. 
  • Conduct outreach and networking activities in the community. Provide presentations at various community groups/events. Be active in and network in monthly community meetings. Promote the success and reputation of the Supportive Services for Housing Programs.  
  • Document weekly or daily case notes; submit comprehensive participant files, complete reports as needed; and enter documentation into HMIS system. Prepare necessary incident reports.
  • Maintain on-going communication with multi-disciplinary team across multiple programs to assist participants in obtaining and maintaining permanent housing, services to meet needs, and promote stability. 
  • Perform periodic administrative duties in a timely and accurate manner: Complete other program reports as needed.
  • Assist Case Managers and visit clients as needed.
  • Other duties as assigned.
  • Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:   

EDUCATION: High School or GED. Bachelor’s Degree preferred.

EXPERIENCE:  2+ years in a customer service focused environment; social service and/or non-profit experience preferred., 3+ years preferred;

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.

LICENSES: Driver’s License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. 

  

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email  [email protected] or speak with your recruiter. 

 

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at [email protected]. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process. 

 
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