Customer Service Rep 2 bei Georgia Department of Public Health

About the Department

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Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters. 

What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact.  No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play.
• Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents.
• Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths. 
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career.
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role.
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you.

As a Customer Service Representative within the North Georgia Health District at the Georgia Department of Public Health, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting the lives of Georgian residents in a variety of ways.

Position Duties

Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or researches governing policies, procedures, or laws to respond to clients or visitors.

• Ensures the local Children's First Program operations include the accurate processing of paperwork, documentation, and record keeping of protected health information within the health departments.
• Reviews Maternal Child Health Assessments to ensure they are complete and address the assessed needs of families.
• Ensure program goals and deliverables are being met within set guidelines.
• Ensure budgets are developed within the allowed tolerances in each budget category.
• Ensure all staff has the appropriate licensure and credentialing and maintains current status.
• Provides staff with training or opportunities for training as required. 
• Acts as the liaison between the state, district, and local staff.
• Identifies high risk populations and tailors' interventions based on the needs of the population and the resources available.
• Screens and refers clients to other community service providers.
• Participates in drills and exercises on pandemic influenza, mass sheltering, and mass dispensing.
• Participates in the planning, organizing, and evaluation of program areas to ensure the goals and objectives of the program are being met.
• Assists with providing clinical services to target populations. 
• Applies principles of population health to practice. 
• Conducts community needs assessments. 
• Develops comprehensive plans of care for individuals, families, and populations.
• Modifies client treatment plans as indicated by clients' responses and conditions.
• Provides health education instruction and/or classes to individuals or families for the promotion and maintenance of health.
• Coordinates program services with other service providers and community organizations to promote optimal implementation 
• Develops and sustains community partnerships. 
• Performs job responsibilities with minimal supervision.
• May manage specific program activities and/or specific program evaluations.
• May supervise support staff or employees.
• Other duties as assigned by supervisor. 

Minimum Qualifications

High school diploma/GED AND two (2) years of experience communicating information in a customer service setting.
OR 
One (1) year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent.

Preferred Qualifications

• Previous experience in health care or support services.
• Experience with GAMMIS.
• Experience with SendSS.
• Experience with VHN.
• Experience with Excel.
• Strong interpersonal skills.
• Ability to multi-task and adapt to changing priorities. 
• Organizational and record keeping skills.
• Must be compassionate, reliable, and team oriented. 

Other Qualifications

Employment Information

Current State employees are subject to State Personnel Board rules regarding salary.

CBH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered.

All positions require criminal history record check. Required education credentials, license, certification and/or registration must be submitted prior to employment in the position. Some positions require pre-employment drug testing in which the applicant who is offered the position will be required to successfully complete.

As an employee of CBH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

This announcement is open to all persons meeting minimum qualifications. If special accommodations are needed, contact the District Personnel Office at 706/529-5757.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

This posting is subject to close at any time once a satisfactory applicant pool has been identified.

For more information regarding employment within the North Georgia Health District, please log on to our website at www.nghd.org.

The CBH is an Equal Opportunity Employer.