Security and Traceability Technician (Alixan, FR, 26300) na Ingenico | Home

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.  

Key Responsibilities 

• Follow-up of Region & customer & internal security tools request by JIRA ticketing for TETRA, Next Gen, Android and Wordline range
• Production planning organization
• Production of maintenance KIT (Terminal tools, card and accessories)
• Production of Key injection tools (Terminal tools, card and accessories)
• Management of the Security tool license ( creation, renewal, revocation)    
• Production and Management of the Signature virtual card on the e-sign server (creation, renewal, revocation)
• Responsible of managing all the region security profile
• Manage Inventory and follow up of installed base of security tools in the region with the STMDB application
• Manage stock of security tools raw material
• Manage RMA of the security tools ( including Terminal tools and card)
• Manage documentation and shipment procedure of the security tools
• Must replace other members of the team during vacations.
• Participates to security tools development Projects as production advisor.

Key Performance Objectives/Indicators: 

• Respect of the 2,5 weeks SLA for each security tools request
• No error in security tools production by respecting strictly the security profile for each security tools and each customer
• Check all prerequisites for each request , No terminal tools produce if data are missing
• Accurate and up to date inventory   
• Strict respect of the production security rules to keep compliance to our certification
• Manage cost of raw material 

Profile 

BAC +2 Technician electronics or Technical data management with 2 years of experience on a similar role

Competency/Skill Requirements:

• Knowledge in electronics devices manufacturing
• Knowledge of Monetics standards would be a plus
• Ability to work on pressure without error + responsiveness in case of urgent demand
• Ability to Manage sensitive secure asset with commitment
• Ability to strictly respect confidential and audited procedure ( production in secure room under dual control)
• Good level of organisation to manage demand, stock, production, inventory and security profile  
• User JIRA
• Ability to work in Secure Room (closed area)
• Training ability on internal software and evolution of security tools
• Pack office

Behaviour skills :

• Rigorous and meticulous
• Good communication and strong team mindset
• Service oriented, pragmatic and responsive 
• Adaptive and curious

Languages :

• English
• French

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to adapt our processes and create a safe work environment that welcomes everyone.

To learn more about what it's like working inside Ingenico, follow us on LinkedIn