Banquet Manager bei Arbor Lodging

Description

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary: 

The Banquet Manager is an integral part of the hotel's overall Food and Beverage team.  A Banquet Manager effectively and proactively monitors the daily functions of the Events Department. This includes providing support and guidance to the banquet team, The Catering and Convention Services team, the Convention Services floor department and Banquet Beverage.  This also includes working and communicating closely with all hotel departments and to ensure a successful and effective event resulting in a positive guest experience.

Duties & Responsibilities:

• Oversee events and manage staffing, ensuring smooth operations and guest satisfaction.
• Develop and maintain relationships with clients and vendors, addressing any concerns or issues promptly.
• Coordinate and communicate with other departments, such as culinary and audio-visual, to fulfill event requirements.
• Supervise banquet setup and breakdown, ensuring compliance with safety and cleanliness standards.
• Manage inventory and ordering of supplies, such as linens and decorations, to meet demand and budget.
• Schedule and train banquet staff, ensuring adherence to policies and procedures and high-quality service.
• Monitor financial performance, including revenue and expenses, and develop strategies to improve profitability.
• Stay up-to-date on industry trends and competition to provide innovative and competitive offerings.
• Ensure compliance with legal and regulatory requirements, such as health and safety codes and alcohol service laws.
• Provide exceptional customer service and personalized attention to guests, addressing any issues or special requests with professionalism and courtesy.
• Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget for food and beverage functions
• Perform daily walk-throughs in banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations.

Requirements

Qualifications:

• High school diploma or GED required
• 2+ years of experience in the event management, food and beverage, or related professional area
• Previous experience in similar role is preferred

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. 
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.