Technology Support Specialist - Dunkirk, NY bei Green Mountain Electric Supply

Description

In this position, you will be a key member of our Information Technology (IT) team, where primary responsibilities are to provide technology systems and equipment support to a rapidly growing company! Duties include data integration, tech equipment maintenance and IT desktop support work, answer user inquiries regarding computer software or hardware operation to resolve problems, etc.

Schedule: Monday - Friday day time (40 hours/week)

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Ensures assigned equipment is in proper working order and available for use.

· Maintains physical space, ensuring a safe, clean, and functional environment.

· Receives, manages, and processes work order requests; ensures problems are resolved quickly.

· Acts as liaison between employees and any outside contractors needed to resolve specialized problems.

· Drafts and implements preventive maintenance schedules for buildings and equipment.

· Ensures safety standards are followed throughout facility.

· Maintains inventory of supplies; reorders as needed

· Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

· Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

· Train users in the proper use of hardware or software.

· Refer major hardware or software problems or defective products to vendors or technicians for service.

· Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

· Prepare evaluations of software or hardware and recommend improvements or upgrades.

· Confer with staff, users, and management to establish requirements for new systems or modifications.

· Inspect equipment and read order sheets to prepare for delivery to users.

· Performs other related duties as assigned.

Requirements

· Some travel is preferred

· Previous IT experience required.

· Detail oriented

· Self-motivated

· Excellent communicator

· Quick learner

· Strong troubleshooting skills

Green Mountain Electric Supply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

** Actual compensation will be based on qualifications and other factors determined by law. **