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Resettlement Network Services Guide - family Resource Connections bei Alight

Alight · Minneapolis, Vereinigte Staaten Von Amerika · Onsite

50.000,00 $  -  53.000,00 $

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Programs Minneapolis, Minnesota

Resettlement Network Services Guide, Family Resource Connections - U.S. Enterprise  

August 2025  

Location: Twin Cities (Minnesota); non-remote position (expected to work 80%-100% in office or at  

community partner locations)  

Role: Full-time, benefits eligible  

40 hours/week, weekday/daytime hours, some evenings and weekends required  

Reports to Program Manager  

**  

Hello Hello! So you’re interested in joining us? Welcome, we’re happy you’re here.  

When you Join Alight, you’ll find…  

A team with deep experience in co-designing solutions that create new value around the world. We  

know we need to always be better, and we believe in the power and abundance of everyday people,  

everywhere, to change the world with us.  

A culture of radical accountability to our customers as we help build a meaningful life for and with the  

displaced, we ask them what they want and then deliver on it.  

An organization that refuses to settle for anything less than delivering human-worthy services.  

If you are looking to be part of a living, breathing, ever-changing organization full of disrupters and  

doers, then read on!  

Role Overview  

The Family Resource Connections Guide provides individualized support for newcomer families, helping  

them navigate urgent and long-term needs through resource connections, referrals, and guidance. This  

role combines direct case support with active outreach to connect and recruit families into services,  

including holding walk-in hours both at Alight and at additional community locations to reach more  

families.  

Key Responsibilities: 

Participant Identification & Recruitment 

Proactively identify and recruit eligible families into Family Resource Connections  

through partner referrals, walk-ins, and outreach at community sites (libraries, schools,  

clinics, faith centers, community events).  

Conduct intake/orientation to confirm eligibility, explain services, and enroll families  

into the program.  Coordinate warm handoffs from internal programs (e.g., Community Workshops,  
employment and career support) and external partners.  

Direct Family Support 

Provide 1:1 walk-in and scheduled appointments for families seeking assistance.  

Hold regular walk-in meeting times at Alight and at partner/community locations(e.g.,  

libraries, schools, community centers) to improve accessibility.  

Ensure families receive timely follow-up after appointments, with referrals tracked and  

confirmed.  

Outreach & Referral Connections  

Develop and maintain partnerships with local agencies, schools, housing navigators,  

community organizations, and other referral partners.  

Proactively identify families in need through outreach at community events, and  

referrals from partner agencies.  

Refer families to other RNS service areas and other partners, as appropriate and  

needed.  

Documentation & Reporting  

Track cases, referrals, enrollments, and outcomes in the shared case management MRIS  

and any Internal customer database.  

Meet internal and grant reporting requirements.  

Ensure compliance with grant and organizational reporting standards.  

Collaboration  

Participate in regular internal and collaborative partner meetings.  

Documentation & Reporting  

Enter workshop attendance, outputs and outcomes into MRIS and any internal case  

management tracker.  

Ensure compliance with grant and organizational reporting standards.  

Iteration and Refinement through Internal Co-Creation  

Participate in and/or lead discussion and brainstorming sessions with the Alight U.S.  

Enterprise team if and when you hit roadblocks to enrollment, available resources,  

referrals, etc.  

Illustrative Measurable Expectations  

Manage a caseload of 20-30 active families per month.  

Provide a minimum of 15 individualized appointments per week.  

Enter case notes into MRIS within 48 hours of contact with a client.  

Ensure walk-in availability at least 2 days per week at Alight and at least 1 day per week at a  

rotating community location.  

Ensure monthly contact with all active clients.  

Enroll at least 20 new families per quarter through outreach and referrals.  

Facilitate 20+ successful community referrals per quarter with documented follow-up.  

Other  

Other duties as needed, and any other activities that may be required in a rapidly changing  

environment.  
The Team  

You will coordinate with every team member on the U.S. Enterprise.  

We are proud to work on borderless teams. We hire great people from a wide variety of backgrounds  

and specifically encourage members of refugee, immigrant or other displaced communities to join us.  

Building a shared organization takes time and intention. We will always be becoming Alight, which  

means your work will evolve as well. For now, here’s how you could anticipate spending your time:  

Find Others – It’s going to take all of us to provide a human-worthy experience to families seeking  

refuge. You will work to bring in a variety of groups who believe in a shared value to achieve great  

outcomes, all while staying true to ourselves and being guided by Ukrainians themselves.  

Bravely Be Better – You understand and recognize the gaps in the current system and aren’t afraid to  

serve the customers in a better way, no matter what it takes, while being a team player in a larger  

resettlement effort.  

Be Human Centered You will work to keep Ukrainian families at the center of all that we do, and keep  

yourself and the team accountable to the human-centeredness of our activities.  

Do the Doable The mountain can feel big, but you know success can come in small ways, and will lead  

the team to have a “doing the doable” spirit.  

Qualifications  

These are must-haves” when you join Alight:  

Open heart and open mind. You start by listening. You believe another person’s truth and it changes  

you. It unlocks your way of thinking in that moment, it opens your world.  

Curiosity. You are always learning. You ask why and why again. You know that change (big and small) is  

constant, which means your curiosity to learn is matched with adaptability to evolve.  

Trust. You believe that people do their best, are disciplined, and care about this as much as you do. You  

take responsibility for your part and know how to step back and give others the space to shine.  

We’re also looking for the following qualifications and competencies:  

Bilingual (English + Somali, Oromo, Amharic, Spanish, Swahili, or other languages represented by  

individuals new to Minnesota through humanitarian protection programs) highly preferred.  

You have 1-2 years of customer service or administrative experience and have the highest  

standard for customer service, knowing how to offer this in a generous and joyful way.  

Strong organizational and communication skills.  

Proficient computer skills.  

Commitment to human-centered and culturally responsive approaches.  

You work well with a lot of freedom and do your best work in a culture that does the doable  

with whatever resources we have.  

You are culturally agile and are invigorated by co-creating with multiple partners.  

You have a founders’ spirit, embrace ambiguity, and are joyful to the people you serve and work  

beside.  

You deliver your work generously and take ownership of everything that lands in your lap.  

Applicants must be legally authorized to work in the United States  

Access to reliable transportation.  

These are the things we’re aiming to find. However, we’re open to being surprised. If you embody the  

spirit of Alight, care deeply about the cause, and if you bring something else that’s special, then please  

reach out.  

Salary Range:  

$50,000 to $53,000K  

Benefits  

Borderless Team of 2,500 staff worldwide that sees possibility, celebrates moments of abundance,  

shares new ideas, and strives to do a better thing every day.  

Family Friendly We know that you are a whole person with a life and a family. We honor this. In  

return, we expect that you will take ownership of your work and follow-through on your commitments;  

sometimes that means flexing your schedule and we’re good with that.  

Learning & Development Access thousands of free online learning courses to take at your own pace  

and tailor to your professional goals.  

Health, dental, and MedEvac Insurance We strive to offer the best-in-class healthcare plans to our  

staff each year. We cover 100% of the cost for your health premium and 75% of the cost for coverage  

for your spouse/dependents.  

Retirement We contribute 6% of your salary regardless of your contribution amount, after one year of  

service.  

Generous Leave Time Between vacation days, personal leave days, and holidays, you have ample  

opportunity to take time off when you need it.  

Alight  

We are on a journey to build Alight, a new platform of amazing people and organizations providing  

lifesaving services and creating breakthrough solutions for and with the displaced. WeAreAlight.org  

Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity,  

gender expression, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable  

laws govern  
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