Food Service Operations Coordinator bei The Wills Group
The Wills Group · La Plata, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in La Plata
Job Purpose and Function
The Food Service Operations Coordinator will provide support to the Sr. Manager, Food Service to ensure smooth and efficient management of the food service program. This role will provide support that includes, but is not limited to, preparation for training sessions, manage new item forms for new products and substitutions, job aid creation and performing updates, day-to-day vendor discussions/meetings on supply chain, assisting with store-level training as needed, updating foodservice equipment settings as needed, maintains the Core Mark and US Foods Order Guides and ensures accuracy, assists with menu updates, and participates in new store opening events and overall support.
This role requires a working knowledge of food service and restaurant operations. The ideal candidate will be able to work independently on priorities, communicate status effectively, and possess the ability to manage multiple projects/priorities simultaneously. This role is highly collaborative with other departments that include Operations, Training, Marketing, and Pricebook, and such collaboration is essential to success in this role. Other skill sets include financial acumen to understand and manage food costs/margins, organization, attention to detail, and analytics are required.
Success in this position will be measured by supporting food service sales and through achieving support goals as assigned and managing vendor supply chain for foodservice products, supplies, and packaging and communicating issues as discovered. As well as completing assigned work priorities and collaborating with other departments to achieve goals and drive results within the business.
How You’ll Make an Impact
- New store orders and maintain order guides – Places all food service orders for new store openings and manages the vendor order guides for accuracy and completeness at all times.
- Support store level food service operations - Ensures all food service equipment settings are accurate and updated based on the foodservice menu. Works with Operational team as needed to assist. From time to time, it provides site level support to food service teams to include training and/or new product roll outs.
- Food Program Management - Holds weekly vendor calls to ensure adequate supply chain on food ingredients and packaging. Communicates to Sr. Manager, Food Service status on an ongoing basis and acts as primary point of contact for store-related foodservice issues. Create, refine, and adjust job aids as needed.
- Site Visits/Go Events - Routinely visit Dash In locations to ensure compliance with the foodservice program quality, accuracy, availability and timeliness of operational food service execution. Provides feedback to the Sr. Manager, Food Service. Assists store teams during Grand Opening Events and New Store Openings.
- Food Rollouts/Train the Trainer - Supports the Sr. Manager, Food Service with training session preparation and new food service rollouts as assigned. Utilizes the training center for operational and quality testing as required.
- Analytics and communication - Supports the Sr. Manager, Food Service through gaining food service sales insights via use of analytical tools (PDI Insights + Power BI). Assists in developing presentations for meetings and stewardship sessions.
What We’re Looking For
Basic Qualifications
- Bachelor’s Degree in Hospitality; equivalent relevant progressive experience and a minimum of high school diploma will also be considered.
- Minimum 3-years experience managing food service operations
- Authorization to work in the U.S. (visa sponsorship or C2C opportunities not available at this time).
- Basic knowledge of food safety, HACCP, and quality standards.
- Experience managing supply chain operations, including vendor and delivery coordination.
- Willing to submit to a pre-employment background check in accordance with local, state, and federal laws.
An ideal candidate will also have
- Project management efficiency
- Ability to coach, teach, develop
- Strong communication
- Analytical capability
- Understanding costing and profit margin analysis
- Attention to detail & follow-up
- Effective collaboration
- Results-driven
- Computer skills (Office 365 Software Suite)
Availability and Travel
- This hybrid role complies with our company’s hybrid telework schedule. Our operating days and hours are Monday through Friday from 8:00 AM to 4:30 PM, with in-office days being Tuesday through Thursday, reserving Monday and Friday as work-from-home.
- Occasionally, business needs may require periodic work obligations outside of core business hours.
- This role may require occasional travel, including overnight stays for training, conferences, or other events with reimbursement available for approved accommodations and/or expenses.
- This role is eligible to participate in our motor vehicle reimbursement program, Motus, and will require annual participation in a MVR check to remain eligible.
ADA Compliance
The Wills Group is committed to providing equal employment opportunities and fostering an inclusive workplace for individuals with disabilities. In compliance with the Americans with Disabilities Act (ADA), we ensure that all qualified individuals are given the necessary accommodations to perform the essential functions of their roles.
We encourage open communication and collaboration to identify and implement reasonable accommodations that support the success of our employees while maintaining operational excellence. Reasonable accommodations can be discussed during the hiring process.
Why You Should Join Wills Group
As a thriving, family-owned, $1.5 billion company headquartered in scenic La Plata, Maryland, (a 45-minute commute from Washington, DC), we take pride in our strong presence across the Mid-Atlantic region. Featuring nearly 300 retail locations of our family of brands including Dash In, Splash In ECO Car Wash, and SMO Motor Fuels, we are shaping the future of convenience retailing, fuels marketing, and commercial real estate.
Since 1926, our work-hard, play-hard mentality propels us to serve the communities that have supported us throughout the years. Keeping lives in motion is more than our mission--it's our way of life! We're dedicated to empowering individuals to embrace new possibilities and chart their own paths to success. Discover the fulfillment of working alongside passionate professionals, where your ideas are valued, and your potential is nurtured. Become part of something bigger when you join the Wills Group!
Benefits and Perks
Embark on a rewarding journey where your growth, future, and well-being take center stage! As a certified Great Place to Work™, the Wills Group understands today's professionals desire meaningful careers with a culture that's as authentic as possible. We pride ourselves in fostering an environment that supports your overall development.
Look forward to joining a company that celebrates your wins whether big or small. You can count on us to provide industry-leading total rewards packages that include a range of benefits and perks that contribute to your overall well-being:
- Financial Well-being: Employer 401(k) match (currently at 7%), health savings plan, and financial planning.
- Physical Well-being: Comprehensive health, vision, and dental plans tailored to meet the needs of our people and their families, even their pets!
- Paid Time Off: Vacation, sick, personal, community engagement, and parental leave for new parents.
- Work/Life Balance: Hybrid and flexible work environment, Employee Assistance Program, travel assistance, family life planning.
- Exclusive Discounts: Enjoy discounts on theme parks, Broadway shows, concerts, travel, shopping, dining, and wellness services.
- Education and Development Opportunities: 100% tuition reimbursement to support our team’s education goals, robust development programs, and certificate program assistance (up to 100% employer-paid).
- Competitive Salary: Competitive pay matched to DC Metro area.
Wills Group does not accept unsolicited resumes from recruiters or employment agencies in response to the Wills Group careers page or a Wills Group social media post. Wills Group will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited resumes. Wills Group explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Wills Group.
Wills Group is an equal opportunity employer. Wills Group does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. #HQ
