Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!
oCompetitive base pay and performance bonuses, dependent on role
o401K with employer match and 100% immediate vesting
oPaid Time Off (PTO) and paid company holidays to help you balance work and personal life
oPaid Volunteer Time Off (VTO) Annually
oTuition Reimbursement
oParental Leave
oBusiness casual work environment
***This posting is to enter our campus recruiting and entry-level process for position offers being made for May 2026***
What does it mean to be a System Support Specialist at GLS?
As a System Support Specialist, you will be responsible for troubleshooting assigned proprietary GLS system components. This includes managing issues with the vendors of the various software-as-a-service platforms that comprise the operational processes.
How will you drive value within the organization as a System Support Specialist?
Troubleshoot and resolve issues as quickly as possible
Coordinate testing related to production issue resolution and afterward develop proactive training related to the issues
Learn from and document solutions provided by vendors and upper-tier resources to constantly reduce the need for escalation
Identify and prioritize incidents requiring urgent attention
Determine impacts on workflows and the overall business
Develop detailed functional and technical descriptions of issues
Engage with management and other subject matter experts to gather data on production issues
Drive escalation decisions with vendors and management
Assist with or provide root cause analysis of servicing incidents in a timely manner
Communicate resolutions using various media such as spreadsheets, charts, diagrams, or other documents to educate operations staff describing the problem, process, or the intended functionality
Enhance monitoring tools to capture and diagnose incidents
Create knowledge base articles related to the servicing domain and train Tier 1 staff within that scope
Follow feature implementation schedule for monitoring of issues and training purposes
Support ongoing system maintenance work
Build close working relationships with both business, IT staff, and vendor partners
What should you already know to be successful as a System Support Specialist?
External candidates require a Bachelor’s degree in Statistics, Mathematics, Economics, Finance, Engineering, Computer, Information Technology, or a related field
Proficient computer skills and ability to quickly learn new computer applications as required. Working knowledge of SQL and/or Python preferred
Strong written, verbal and interpersonal communication skills while presenting ideas in business-friendly and user-friendly language
Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
Employment Requirements:
Work at a desk/in a seated position up to 100% of the workday
Constantly operate a computer and other standard office equipment
Talk and hear to exchange accurate information
Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
The position does require domestic travel up to two weeks annually
This is an exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times. Generally, days and hours of work are Monday through Friday, 8:00am-6:00pm
Regular, predictable attendance is required, including in excess of 40 hours as business demands dictate
This role will participate in an on-call rotation for after-hours support
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