Specialist, Audio-Visual & Technology Services bei University Health Network

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-Union
Number of vacancies: 1
Site: Toronto General Hospital/Princess Margaret Cancer Centre
Department: Education Technology and Media Services
Reports to: Manager
Hours: 37.5 hours per week
Status: Temporary Full-Time
Closing Date: September 12, 2025

Position Summary

As a key member of the ETMS team, the Specialist, Audio-Visual & Technology Services supports the delivery of health care to health professionals via video conferencing and other innovative technologies. the primary responsibilities of this job include: leading the specialized technical operations of the ETMS department in the area of expanded services such as special installation projects, service desk operations, educational video conferencing, computer software/hardware application support; ensuring equipment and staffing meet the needs of the client within UHN as well as outside health and other organizations; assisting with procurement of specialized equipment and technologies; performing maintenance and administration of various phases of the operational projects; managing the day-to-day technology needs of the users at UHN. The responsibilities of this role also include providing technical support for Tele-education events across all University Health Network sites; delivering, setting up, moving, dismantling and storing ETMS equipment and other peripheral devices within the UHN sites; troubleshooting and problem-solving videoconferencing equipment; assisting in the expansion of the ETMS program; performing cross-functional and/or other duties consistent with the job classification, as assigned or as requested.

Duties

• Audiovisual Technical Responsibilities and Event Administration
• Coordinates specialized technical services for UHN which is a major portion of the job involving: Coordinating Educational Technology Activities/Events (e.g., Broadcasting, video casting, bridging with various networks);
• Provides Technical Specialist Expertise
• Contributes technical expertise to develop innovative technical solutions and applications across multiple UHN sites within the program budget and under minimal guidance
• Provides education and support for the utilization of audio visual technology tools and devices for various initiatives to the inter-professional teams across UHN sites
• Troubleshoots hardware and software (pre-setting, testing etc.);
• Trains staff and volunteers on education technology
• Conducts event administration
• Intakes requests and Schedules Education, Administration, Conferencing events in various databases and scheduling systems (Microsoft 365)
• Books rooms and equipment accordingly
• Coordinates end-user requirements for education, administration, conferencing events including liaises with internal and external clients to determine needs and pricing.
• Manages invoices, payment and account activity.
• Maintains audiovisual equipment and software
• Coordinates hardware maintenance, audit, servicing and replacement schedules;
• Performs software and peripheral device inventory purchasing and licensing;
• Provides audio visual installation support
• Safely install AV components and hardware (DSP, video matrix and switchers, microphones, speakers, projection systems, displays, etc.)
• Configuration of audio visual control systems and network enabled equipment
• Basic networking skills and knowledge of network hardware (LAN, WAN, routers, switches, etc.)
• Procures, delivers, sets ups, moves, dismantles and stores ETMS equipment and other peripheral devices within the UHN sites.
• Receives, documents and processes requisitions/work orders.
• Sets-up audiovisual equipment; tests equipment to ensure it is operational.
• Troubleshoots and problem-solves audio visual equipment in real-time.
• Multi-tasks troubleshooting numerous technical issues with clinicians across UHN sites at any given moment via tech line, in person or over email.
• Liaises with hospital IT department in activating and reactivating jacks and updating software
• Assists in the expansion of the ETMS program and the use of audiovisual technology across UHN.

• Completion of a 3-year community college program in multimedia, or audio and video recording or recognized equivalent required.
• 3-4 years practical and related experience and/or 2 years on-the-job training required.
• Strong AV background and skills required.
• Excellent organizational and time management skills required.
• Excellent verbal and written communication skills required.
• Ability to set priorities and meet deadlines required.
• Experience working in a hospital environment preferred.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.