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Service Advisor/Truck Shop Service Advisor at Margate CDJR bei Morgan Auto Group

Morgan Auto Group · Margate, Vereinigte Staaten Von Amerika · Onsite

65.000,00 $  -  125.000,00 $

Jetzt bewerben

 

Margate at CDJR , we are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are aligned with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $65k-$125k depending on experience!!* 

 

For this entry level Service Advisor opportunity, ideal candidate may have: 

Aftermarket auto experience 

Hospitality background

High energy

Servant attitude

Winning mindset  

 

In addition to competitive pay, we offer our associates the following benefits:

  •  Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
  •  401(k) with company match
  •  Professional work environment, with job training and advancement opportunities
  •  Paid Time Off
  •  Tenure Bonuses
  •  Employee discount programs
  •  Referral programs

 

RESPONSIBILITIES:

  •  Greets all customers promptly; provides timely professional service.
  •  Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
  •  Answers the phone (can communicate with customers via, phone, text and email).
  •  Communicates effectively with customer about status of work.
  •  Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
  •  Estimates cost and completion time/settles customer accounts.
  •  Coordinates activities to ensure repair work is fixed right the first time and completed on time.
  •  Obtains the customers’ written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspect every finished repair order for proper completion, and pricing accuracy, and legibility.
  •  Meets or exceeds goals for add-on sales.
  •  Meets or exceeds OEM Customer Satisfaction Index expectations
  •  Delivers the right car in perfect condition every time.
  •  Identifies repeat customers/first time customer and treats them accordingly.
  •  Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
  •  Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the callers inquiry.
  •  Documents repair order changes.
  •  Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
  •  Promptly addresses and resolves customer viewpoint and service follow-up issues.
  •  see hiring manager for details

 

EOE/DFWP

grts

Jetzt bewerben

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