Field Service Technician bei ERIE MATERIALS INC.

Description

ERIE MATERIALS

Exceptional Service, Integrity, Care for People, Excellence

Erie Materials, a Certified Great Place to Work and privately owned and operated since 1973, is built on these values. For more than five decades, Erie Materials has provided high-quality products and exceptional service at the best value to professional contractors. Today, we are the leading distributor of building products in upstate New York and northeast Pennsylvania.

SUMMARY:

We have an immediate FT opening out of our Albany Branch for a Field Service Technician serving our customers in Albany, Binghamton, Utica and Poughkeepsie. This position is responsible for working with customers and home owners to address issues with installed windows, and doors.

We look for team oriented people who take initiative; people who will be focused on our customers; people who can communicate; people comfortable taking the lead and holding themselves accountable for doing a great job. We want people who are interested in starting a career with us.

This position requires daily driving to service calls at customer homes. The Service Tech is expected to maintain professional behavior and appearance at all times and may be asked to work more than 40 hours in a work week.

This individual must have:

• A clean drivers’ license.
• Possess solid product knowledge.
• Have experience working with consumers.
• A carpentry background, including the installation and repair of windows and doors and the skills of an experienced craftsman are desired including measuring, caulking, and using power tools.
• The ability to recognize, diagnose and solve manufacturing defects, common installation issues and adjustment problems with these types of products.
• The ability to work from ladders and scaffolding, and/or in tight spaces.  
• Ability to lift up to 100 lbs. 

Outstanding customer service and telephone skills are required. Proficient use of iPhone, and iPad are preferred.

We provide an excellent work environment, opportunities for growth with an industry leading company, competitive compensation including - base pay, bonus and spiff opportunities and an excellent benefit package.

BENEFITS:

• Medical, Rx, Dental and Vision plans
• 401k and Profit Sharing
• Life and AD+D insurance
• Short and Long Term Disability
• Optional Cancer Supplemental Plan
• Paid holidays
• Generous Paid Time Off
• Tuition Assistance
• Legal Aid
• Pet Insurance

Qualified applicants should submit a resume, cover letter and references.

Job Type: Full-time

Schedule: Monday to Friday with Overtime

Experience: Doors or windows installation- 2 years (Required)

Willingness to travel: 50% (Preferred)

Work Location: In person

Requirements

DRUG TESTING REQUIREMENTS:

All applicants must submit to a pre-employment drug screening. Any offer of employment will be conditional on passing this exam. In addition, all those hired will be subject to additional drug testing as outlined by The Erie Materials, Inc. Drug-free Workplace Policy.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

Employee must have clean valid driver’s license.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move more than 100 pounds. Specific vision abilities required by this job include peripheral vision.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee regularly works in outside weather conditions. The employee occasionally works in high, precarious places and is occasionally exposed to extreme cold and extreme heat. The noise level in the work environment is usually moderate.