CARD SERVICES SPECIALIST bei Carolinas Telco Federal Credit Union

POSITION DESCRIPTION:

CARD SERVICES SPECIALIST 

Department:       CARD SERVICES

Classification:      Non-Exempt 

Reports to:            Operations Manager                                                                                 

GENERAL DESCRIPTION: 

The Card Services Specialist will serve as a support role for the Card Services team. This person will perform a variety of card operational duties, including but not limited to, Settlement balancing, debit and credit card requests, and monitoring fraud and travel alerts. Compiles and enters statistics, performs assigned posting and balancing duties, and various card processing functions as required. Works independently and/or collaboratively with others to maintain efficient procedures. Ensures decisions and actions are in accordance with established policies, procedures, regulatory guidelines, and legal requirements. Actively looks for ways to improve the overall process and ensures service delivery, both internally and externally, is professional, efficient, and follows the credit union’s core values. 

ESSENTIAL FUNCTIONS: 

1. Provide excellent customer service, serving as a credit and debit card support specialist for all branch and member support staff. Will communicate with members and merchants as needed. 
2. Process, review, and manage multiple queues.
3. Receives member support and branch phone calls to resolve inquiries timely or refer them appropriately.
4. Assist with identifying workload and cardholder trends and recommend solutions for streamlining workflow processes to increase efficiencies and reduce liability for the company.
5. Utilize vendor risk management applications and reports to prevent and reduce fraudulent transactions.
6. Process monetary adjustments to cardholder accounts.
7. Perform verbal and written communications with members.
8. Provide backup and assistance to fellow Card Services personnel.  
9. Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
10. Adheres to the Credit Union’s core values and service excellence standards in carrying out Carolinas Telco’s mission, vision, and goals. 
11. Any additional tasks and duties assigned. 

1. Any discovered issues are researched and resolved promptly.  Management is properly informed.
2. Takes ownership of issues or questions on all card-related items.  Issues are handled respectfully and promptly.
3. File documentation is accurate in accordance with policy and procedures, as well as regulations.
4. Work effectively with key stakeholders to complete tasks
5. Exhibits ongoing commitment to the enactment of organizational core values.  

QUALIFICATIONS

1. High School Diploma or equivalency. 
2. General working knowledge of financial institutions’ policies and procedures. 
3. Understanding of credit card and debit card processing-related requirements, and procedures is preferred. 
4. Must have the ability to work independently with minimal supervision, and have the ability to multi-task and balance priorities. 
5. Attention to detail and effective writing and verbal skills.
6. Ability to analyze account information, and ability to make an independent decision as it relates to presented facts. 
7. Bilingual strongly preferred but not required.  

DISCLAIMER AND ACKNOWLEDGEMENT

Position descriptions possess the essential functions and basic duties of the role.   Peripheral tasks may have been excluded.   Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements contained above be interpreted as all inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.  

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.   Position descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.   Employees can be terminated for any reason not prohibited by law. Equal Opportunity Employer: M/F/Disability/Veteran.