Regional Service Manager bei Mettler Toledo

Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 37 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-SpeeD, is the world’s leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We’d love for you to become part of our growing team!Essential Duties and Responsibilities:Promote the strategy of the department to the field service technicians (FST’s) and throughout the Mettler organizationProvide a World Class customer experience and own the customer relationships within your regionSupervise the FST’s in your region.  Address employees concerns and/or performance concerns in real time.  Maintain proper documentation as neededTraining and development of FST’s within the region.  Get all FST’s to expert levelManagement of the financial performance of the regionHandle escalation of customer issues with a sense of urgency—ability to keep up with emails, voicemails, meetingsKeep employees motivated and performing at a high levelFocus on process improvement and continuous improvementTravel into the region (Gemba) at least 1 week a month and as needed by customer escalations to work with FST’s and to visit customersRun tier calls during the week to track and plan for ongoing issues and upcoming visitsStay current with developments within the PI product line:  Technical bulletins, new product developments, failure trends and pass on to the fieldManage FST staffing within your regionTimely turnaround of approval requests:  Time sheets, expense reports, time-off requests, service admin or accounting requestsConduct performance reviews for technicians in your region by the established deadlineManage special projects as assigned by the National Service ManagerIdentify and maintain a professional working relationship with Service Sales and Product Sales Team within your region