Summary

Salary: £33,050.69 per year

Grade: PO

Reporting Line: Onsite Trainer Team Leader

Contract Type: 12 month Fixed Term Contract 

Location: Field Based - Lancaster

Closing Date: 22/08/25

What to expect

As an Onsite Trainer you will be responsible for delivering retail class training within our Post Office network. This will include inducting new Postmasters and being onsite for openings to ensure the smoothest of transitions. You will work with existing branches to provide training where required or requested and ensure all training documentation is received in branch.

This is a field-based role so a full driving license is a must; as you take ownership in delivering the area training plan, making follow up visits to ensure any training interventions are tracked through to resolution.

What we can do for you

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• Access to company car

• 25 days annual leave that increases with tenure

• Generous pension contribution

• Access to Benenden Healthcare

• Life assurance

• Income protection after 12 months service

• Full support from our employee assistance programme and access to our employee benefits platform

• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed

To be considered for the role you will need to have experience using the Horizon system. In addition, you will also require the following:

•    Experience working in a training capacity

•    Good understanding of current Post Office systems and processes

•    Excellent organisational skills including the ability to plan and prioritise workloads

•    Excellent interpersonal, telephone and written skills

About us

Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.

Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.