Supervisor - Processing bei INFORMDATA LLC

Description

Job Summary 

The Processing Supervisor plays a pivotal role in managing criminal data processing operations, leveraging advanced web research and data processing techniques to meet key performance indicators (KPIs) and service level agreements (SLAs).

This role collaborates across departments to drive operational excellence, ensure data accuracy, and uphold high standards of integrity and trust. By fostering a culture of accountability, trust and continuous improvement, the Processing Supervisor helps deliver timely, precise results that support our commitment to client satisfaction and industry compliance.

Qualifications

Duties and Responsibilities

• Improving the operational systems, fulfillment processes, and organizational policies in support of the overall mission 

• Execute and drive operational strategies to help scale the business through process improvement and efficiencies. 

• Work with leadership team to ensure customer expectations are being met. 

• Identify, communicate, and manage operational problems such as quality issues, productivity/capacity issues, platform issues, court issues, etc.  

• Supports successful implementation of both tactical and strategic initiatives. 

• Assist the organization in meeting its statutory, regulatory, and contractual compliance obligations, including assisting with internal and external audits. 

• Monitor volume and compare with monthly forecasts to determine needs with regards to labor and resources. 

• Provide consistent, proactive feedback to organization and communicate successes and opportunities for improvement. 

• Work to control costs while maximizing service to clients. 

• Ensures that all teams are meeting their respective KPI’s, goals, and objectives. 

• Ensures training is scheduled, completed and training modules are kept up with current procedures 

• Will act as frontline hiring manager for their respective team, conducting interviews, making hiring decisions, and supporting the new employee onboarding process.  (TAKE out for their respective teams, they do this for any team). 

Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. InformData reserves the right to change or assign other duties to this position at any time.

Key Performance Indicators (KPI) Accountability

• Maintain proficiency in background screening processes. 
• Gain operational understanding of all InformData processes.
• Aid in ensuring the following accuracy ratings are maintained
  • Accuracy/DPMO
  • Time Service – Variable and specific
• Productivity
• Turnaround Time (TAT)
• On-time Delivery
• Cost Per Search/Cost Per Unit
• Processing Downtime
• Rate to Processing

Qualifications

Working Conditions

• This position requires the incumbent to work indoors at a desk for extended periods of time and use of work station.
• The person must be able to comprehend and follow work instructions in a fast-paced, team environment. 
• This position requires the ability to interact with all levels within the organization and requires the ability to respond professionally to all individuals and work well as a team player.
• This position may be required to work overtime on occasion to meet company objectives.

Direct Reports

Criminal Support Specialists

InformData is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.