Field Service Coordinator bei Breen & Sullivan Mechanical Services, Inc.

Field Service Coordinator
Breen & Sullivan Mechanical Services, Inc.
Wilmington, MA

Salary starting at $31/hour, commensurate with experience

Hours: Monday through Friday, 7:00 am to 4:30 pm

Breen & Sullivan Mechanical Services, Inc. is seeking a high energy Field Service Coordinator to join our Service Department team. This is a terrific opportunity for a professional ready for a great career with a stable and well-known industry leader!

Field Service Coordinator Qualifications

• Self-motivated individual who displays strong leadership characteristics
• Ability to collaborate with others; critical thinker
• Exceptional customer service and relationship building skills; ability to communicate effectively with customers and all company staff
• Superior organizational and time management skills
• Strong problem-solving and decision-making skills
• Great interpersonal skills
• Tact and empathy to professionally handle sensitive customer concerns
• Willingness and ability to learn about the construction industry and promote all service standards
• Strong computer skills, including proficiency in MS Word and Excel; ability to learn ERP system

Why you should apply

• Competitive salary and benefits package; matching 401(k) plan and profit sharing
• Paid time off and holidays, and continuing education incentives!
• Business casual environment that is fast-paced, exciting and rewarding!
• Excellent opportunity for growth!

Field Service Coordinator Job Responsibilities

• Answer incoming calls; coordinate time away to maintain coverage
• Build positive customer relations; greet customers and field employees with a positive attitude
• Gather accurate information regarding service requests
• Create work orders, confirm schedule, and schedule qualified technician
• Communicate with dispatchers when scheduling across teams
• Prioritize service requests
• Check weather daily; adjust schedule to ensure safety
• Schedule technicians via SamPro/DB Analytics boards (ERP system)
• Maintain up-to-date notes and manage Dispatch Board
• Create and receive POs
• Reconfirm technician arrival time and date with customers
• Manage technician schedules by planning efficient routes, monitoring progress, and providing support
• Ensure personnel update work orders; report repeat offenders
• Coordinate with other Field Coordinators to match technicians to job difficulty and skill level
• Assign PM work orders one month in advance; confirm PM appointments three days prior
• Plan PM labor 2 months ahead; roll over and prioritize late PMs
• Ensure coverage during planned absences; cover for sick/vacationing coordinators
• Collaborate with office team to promote efficiency

About Company Summary (www.breenandsullivan.com)

Breen & Sullivan Mechanical Services is a customer focused full Mechanical, Electrical, and Plumbing (MEP) construction firm that was originally started in 1992. We employ highly trained people whose goal is to make our company the best service company.

From the coldest winter's chill through the hottest days of summer, our primary goal at Breen & Sullivan Mechanical Services is to keep your home or business comfortable. Breen & Sullivan is committed to providing our customers with the best Heating, Ventilation, Air Conditioning, Plumbing, Sprinkler/Fire Protection, Control services and installations at reasonable prices. Our commitment to quality and customer satisfaction is our first priority. We have developed a reputation as industry leaders and work hard to keep it that way.

Breen & Sullivan Mechanical Services is an equal opportunity employer, dedicated to building an inclusive and diverse workforce. #INDBR

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