- Junior
- Optionales Büro in Hyderabad
About Centific
At Centific, people are at the center of our culture.We constantly seek out opportunities for people to enhance their skills,
and emphasize work-life balance for all our employees.We believe that competition can bring out the very best in people
– from our annual creative film and speech contests to our weekly office game tournaments,we mix work and play to engage our people and help our clients succeed.
About Job
- Handle the issues/request reported through Incident Management tool within agreed SLAs.
- Update Log notes in ticketing tool and reply to user in timely manner.
- Documentation in tickets & Incident analysis is the priority.
- Should handle Voice and Non-Voice tickets simultaneously.
- Troubleshooting issues related to O365, VPN, Browser & OS related
- First level support for users regarding password reset, account unlock & other queries.
- Trouble shooting issues related to business specific applications.
- Able to work independently in assigned tasks & actively participate in small projects.
- Collaborate with other teams and provide correct information, also escalate thru proper channel & categorize the tickets correctly.
- Able to work both Night & Morning shifts for entire one month and vice versa.
- Preferred qualifications: Bachelor's Degree or B tech required. Preferably in Computer Science, Information Systems, or related field. Strong domain knowledge and technical orientation. Knowledge of OS, Office 365, Service Desk management.
Certifications Preferred: ITIL v3 or v4, Any Microsoft Certification .
- Competencies
- Customer Service and Problem-Solving attitude.
- Good communications skills in English.
- Should be able to deliver on tight timelines.
- Must have international voice support experience minimum 1year.