- Professional
- Optionales Büro in Sao Paulo
Descritivo da vaga - recrutamento externo
Job Responsibilities:
- Provide deep functional & technical expertise in the given process area, as well as demonstrated knowledge of key integration points across different modules and technical components.
- Assume full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve the tickets within Operational/Service Level Agreement limits.
- Understand global template and regional solutions designed/developed by Solution Delivery teams and resolve the tickets keeping the solution intact.
- Perform thorough testing including regression testing before releasing any solution for final user validation.
- Understand and follow ADM IT processes in performing all day-to-day activities.
- Understand ADM IT Service Management process, update incident/problem/service tickets regularly and accurately and document resolution in the service management tool.
- Design and Configure minor enhancements following the ADM standard configuration/naming standards, document Functional design documents.
- Provide technical input in support of audit requests, as needed.
- Follow regulatory compliance and Security standards.
- Experience in one or more SAP\SuccessFactors modules; Experience with S/4HANA highly preferred.
- Knowledge of SAP solutions covering one or more HR processes : Employee/Personnel Administration (employee master), Payroll processing, Organization Management, Talent Management, Compensation Management, Benefits Administration, Time and Attendance, Learning Management; experience in HCM or SuccessFactors required.
- Experience with dealing with key integration areas between SAP HCM/SuccessFactors to S/4HANA; experience integrating SAP with external payroll processing, learning management, performance management a strong plus.
- Knowledge of standard SAP\SuccessFactors localizations in HR supporting global deployments
- Experience in a support analyst role in a medium/large organization.
- Experience with 24x7 support covering all time zones , working with multi-cultural support teams spread across different geographies.
- Additional experience with leading team of support analysts in the respective area of expertise will be highly preferred.
- Experience with a full-lifecycle SAP implementation will be an added advantage.
- Practical experience working in an agile environment
- Exhibits ability to work both in a team environment and independently
- Strong analytical, organization, time management, facilitation, and process management skills
- Demonstrated high level of written, verbal and interpersonal skills to communicate technical and non-technical information, ideas, procedures and processes.
- Able to work in a fast-paced, changing environment, and with all levels of the organization and cope with rapidly changing information
- Ability to evaluate and negotiate priorities and adapt to new/evolving individual and team assignments as adjustments are needed.
- Ability to effectively communicate to all levels of an organization how current trends and technology can address identified business needs and capabilities
- Interact and deal effectively with all levels of employees while maintaining a professional manner.
- Maintains a positive work environment through teamwork & conflict resolution
- Expected to work occasional weekends, holidays, overtime, or a variety of shifts, when needed, to meet support Operational/Service Level Agreements
- Ability and willingness to travel by auto and air as needed to achieve business objectives
- Bachelor’s degree related to Information Systems, Business or other relevant academic discipline
- English Fluency is mandatory
- Spanish is desired
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Na ADM, desbloqueamos o poder da natureza para fornecer acesso à nutrição em todo o mundo. Com inovações avançadas, um portfólio completo de ingredientes e soluções para atender a qualquer paladar, e um compromisso com a sustentabilidade, proporcionamos aos clientes uma vantagem na resolução dos desafios nutricionais de hoje e amanhã. Somos líderes globais em nutrição humana e animal e a principal empresa de originação e processamento agrícola do mundo. Nossa amplitude, profundidade, insights, instalações e expertise logística nos conferem capacidades incomparáveis para atender às necessidades de alimentos, bebidas, saúde e bem-estar, e muito mais. Da semente da ideia ao resultado da solução, enriquecemos a qualidade de vida em todo o mundo. Saiba mais em www.adm.com.
Diversidade, equidade, inclusão e pertencimento são pilares dos esforços da ADM para continuar inovando, impulsionando o crescimento e entregando um desempenho excepcional. Estamos comprometidos em atrair e reter uma força de trabalho diversificada e criar ambientes de trabalho verdadeiramente inclusivos e acolhedores - ambientes que permitem que cada colega da ADM se sinta confortável no trabalho, faça contribuições significativas para nosso sucesso e desenvolva sua carreira. Respeitamos e valorizamos as origens e experiências únicas que cada pessoa pode trazer para a ADM, porque sabemos que a diversidade de perspectivas nos torna melhores, juntos.
Para obter mais informações sobre nossos esforços para promover Diversidade, Equidade, Inclusão e Pertencimento, visite nosso site aqui: Cultura, Engajamento e Inclusão | ADM.