
- Senior
- Optionales Büro in Rio de Janeiro
Please submit your CV in English, as it will be reviewed by an international team.
THE POSITION
KEY RESPONSIBILITIES
- Establish and implement a fit for purpose integrated support model (including FIFA, technology partners, service providers, government entities etc.) across all phases of the project.
- Management / implementation of IT Service management processes and procedures including the management of the ITSM tool.
- Establish service level agreements (SLAs) in accordance with the FIFA Technology Handbook across all technology services.
- Be the lead manager for Service Delivery area within the FWWC27 Technology Project team
- Recruitment of direct reports in the next phase of hiring & contracting, who will in turn be responsible to deliver their key area of scope.
- Lead on the definition of the Asset tracking and management of deployed equipment in all sites.
- Ensure all tasks and deliverables are completed to scope, within budget and on schedule.
- Continuously review and make recommendations to improve technology across the tournament.
- Contribute to the Technology readiness program, including test events and exercises, policies and procedures and training of the team
- Be a key member of the Technology team and work collaboratively with colleagues across the organisation and FIFA Technology team as defined by the operational organizational structure.
- Lead, build and manage a strong diverse team composed of paid staff, contractors, and volunteers for operating the technology services in scope.
YOUR PROFILE
- University degree or similar higher education, in Information Technology, Computer Science or related field
- A minimum of 8 years overall IT experience and minimum 4 years of experience in a similar role
- Experience in the Sports / major event industry
- Proven track record of successful delivery of complex IT programs and project
- Strong IT skills and relevant knowledge in Service Delivery Management.
- Good Procurement and contract management skills
- Highly adept at consulting, negotiating, communicating, consensus building and facilitation
- Good analytical skills and problem-solving skills
- Excellent people management, verbal and written communication, training, and presentation skills
- Team Player, willing to work with tight timelines
- Positive attitude, patience and persistence
- ITIL foundations
- Right to work in Brazil.
- Fluent in English (spoken and written)
- Fluent in Portuguese (spoken and written)
- Proficiency in any other FIFA language (FR / ES / GER) is an asset
- Willing to travel within Brazil (up to 20%)
- Ability to re-locate to Rio de Janeiro.