Client Services Representative bei Iacofano Group, LLC

Description

Do you love helping people, staying organized, and keeping things running smoothly behind the scenes? Our Client Success Representatives are the heartbeat of our catering operation—making sure every customer feels taken care of and every order is spot-on.

This is a fast-paced, high-energy role where accuracy, friendliness, and a cool head under pressure are key. If you’re the type who thrives in busy environments, loves online shopping and logistics, and can multitask like a pro—this is for you!

What You’ll Do

• Answer calls, messages, and orders with a friendly, service-first attitude.
   
• Ensure accuracy in every detail—because the little things matter big in catering.
   
• Juggle multiple tasks (phones, emails, systems) while keeping customers happy.
   
• Work with our kitchens and delivery teams to make sure everything gets where it needs to go—on time and right.
   
• Handle high-stress situations with calm, professionalism, and a smile.
   
• Keep things fun and team-oriented while getting the job done.
   

Who You Are

• Customer-focused & friendly – people love talking to you.
   
• Detail-driven – accuracy and follow-through are your superpowers.
   
• Logistical thinker – you see the steps, make the plan, and keep it moving.
   
• Multitasking pro – switching between systems and tasks doesn’t faze you.
   
• Calm under pressure – you stay cool even when things get hectic.
   
• Tech-comfortable—quick to learn software and tools (and yes, you’ll be doing a little online shopping for clients too).
   

Why You’ll Love It Here

• Hourly pay + opportunities to grow as we expand.
   
• A supportive, energetic team that values both accuracy and fun.
   
• A company culture that treats you like family, not just an employee.
   
• The chance to make every day different—no boring desk job here.
   

? Bring your smile, your accuracy, and your hustle. Apply today and be the friendly voice and steady hand our clients count on!

Requirements

• Customer Support Superstar: At least 1 year of proven experience in a customer support role where you’ve made a difference.
   
• Tech-Savvy: Strong computer skills required; comfortable navigating multiple systems (Microsoft Teams, GoTo, QuickBooks, Paylocity, etc.). QuickBooks experience is a bonus.
   
• Foodie Knowledge: Previous experience in food service or catering? That’s a plus!
   
• Exceptional Communicator: Strong phone and verbal communication skills, paired with active listening to connect with customers effortlessly.
   
• Customer-Centric: Adaptable to different personality types; you make every customer feel valued and understood.
   
• Detail-Oriented & Accurate: You catch the small stuff before it becomes big stuff.
   
• Master Multitasker: Skilled at juggling calls, messages, and systems while staying organized and on track.
   
• Independent & Driven: A true self-starter, motivated to complete tasks without constant supervision.
   
• Time-Sensitive Performer: Thrive under deadlines and know how to prioritize when every task feels urgent.
   
• Reliable & Punctual: Dependable and always on time—you understand the importance of being a consistent team player.